Clinic Operations & Patient Experience Lead

PRIVATE SPACE MEDICAL PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 58,000; Full time

Job summary

Private Space Medical Private Limited is seeking a Front Desk / Clinic Administrative support to assist daily specialist outpatient clinic operations, front-desk administration, and patient management.

This role acts as a central link between clinicians and patients, maintaining high standards of care while overseeing core operational duties including vendor/TPA coordination and end-to-end medical claims and billing processes.

Qualifications

• Diploma in any discipline; healthcare experience preferred.
• Experience in a specialist outpatient clinic or customer-facing environment is highly preferred.
• Familiarity with outpatient clinic workflows and medical insurance claim processing is advantageous.

Responsibilities

• Front-of-House & Patient Experience: Manage front desk operations including patient registration, appointment scheduling, billing, payment collection, and medication dispensing with high empathy and confidentiality.
• Clinician & Operational Support: Facilitate smooth communication between clinicians and patients to ensure seamless clinic flow and prepare the clinic premises for readiness.
• Insurance & TPA Claims Management: Process insurance claims, verify panel eligibility and GOP, handle pre-authorizations, and manage direct billing with TPAs and insurers; follow up on claim status.
• Administrative & Inventory Support: Assist the Clinic Manager with daily administrative tasks, inventory tracking, stock ordering, and maintaining records for clinic audits; provide executive support to the CEO.
• Process Enhancement: Participate in operational improvements to shorten wait times and streamline backend billing workflows.

Education

Diploma in any discipline

Tools

Plato clinic management system

Job description

Private Space Medical Private Limited is seeking a Front Desk / Clinic Administrative support to assist daily specialist outpatient clinic operations, front-desk administration, and patient management.

This role acts as a central link between clinicians and patients, maintaining high standards of care while overseeing core operational duties including vendor/TPA coordination and end-to-end medical claims and billing processes.