Clinic Operations Lead - Patient-Centric Care

JurongHealth Campus; Singapore; On-site; SGD 60,000 - 90,000; Full time

Job summary

JurongHealth Campus seeks an Assistant Manager to lead and oversee the day-to-day operations of the clinic, ensuring safe, efficient and high-quality healthcare services. You will collaborate with healthcare professionals, admin teams and external partners to coordinate operations and resources.

This role focuses on patient-centric service delivery, staff leadership, and continuous improvement to enhance patient experience and operational efficiency within our public healthcare network.

Qualifications

• Degree in any discipline.
• Experience in operations, healthcare, or administrative roles preferred.
• Strong coordination, problem-solving, and communication skills.
• Ability to manage multiple tasks in a fast-paced environment.

Responsibilities

• Oversee daily clinic operations to ensure services run smoothly, safely, and efficiently.
• Coordinate with healthcare professionals, administrative teams, and external stakeholders for integrated service delivery.
• Monitor, track, and report clinic performance metrics accurately.
• Lead continuous improvement initiatives to enhance processes, compliance, and outcomes.
• Provide leadership to frontline staff and foster a collaborative, patient-centric environment.
• Coach, mentor, and develop staff through regular feedback and learning opportunities.
• Drive staff engagement and cultivate a culture of continuous learning and improvement.
• Manage patient feedback and handle complaints promptly and professionally.
• Promote a patient-centric culture across the clinic.

Job description

JurongHealth Campus seeks an Assistant Manager to lead and oversee the day-to-day operations of the clinic, ensuring safe, efficient and high-quality healthcare services. You will collaborate with healthcare professionals, admin teams and external partners to coordinate operations and resources.

This role focuses on patient-centric service delivery, staff leadership, and continuous improvement to enhance patient experience and operational efficiency within our public healthcare network.