Clinic manager

ROYCE DENTAL GROUP PTE. LTD.; Singapore; On-site; SGD 56,000 - 89,000; Full time

Job summary

Royce Dental Group Pte. Ltd. is seeking a Clinic Supervisor to oversee day-to-day operations and lead the clinic team in delivering high-standard patient care.

You will coordinate staff, manage records, and ensure MOH compliance while enhancing the patient experience. The role requires 2+ years of supervisory experience in a dental/healthcare setting, strong leadership and communication skills, and adaptability to a fast-paced clinic environment.

Qualifications

• Diploma or Degree in Healthcare Management or related field.
• At least 2 years of clinic supervisory or management experience in dental/healthcare.
• Strong leadership, communication, and problem-solving skills.
• Familiar with Medisave and CHAS workflows is a bonus.

Responsibilities

• Ensure efficient and effective daily operations of the clinic.
• Provide support across roles, including assisting in chairside duties.
• Improve customer service and patient experience.
• Uphold patient confidentiality and MOH/privacy compliance.
• Organize staff induction, training, and onboarding.
• Maintain staff records, attendance, leave, and certifications.
• Plan and document clinic meetings with agendas and minutes.
• Lead a cohesive clinic team culture through consistent leadership.
• Oversee patient feedback and complaints, resolving issues promptly.
• Respond to patient queries in a courteous, empathetic manner.
• Build relationships with patients and clinicians.
• Improve clinic productivity and promote cost control.
• Manage facilities, equipment, inventory, and supplies.
• Coordinate repair or replacement of dental equipment.
• Perform other ad hoc duties as assigned by Zone Manager.

Skills

Leadership

Communication

Problem-solving

Team player

Adaptable

MS Office

Education

Diploma/ Degree in Healthcare Management

Tools

Medisave workflows

CHAS workflows

Job description

Job Purpose:

To ensure the smooth, efficient,and compliant daily operations of the clinic, deliver excellent patientservice, and lead and support the clinic team in achieving high standards ofcare, performance, and professionalism.

Responsibilities:

• Ensure the efficient and effective dailyoperations of the clinic.
• Provide support and cross-cover across all roleswhen necessary, including assisting in dental chairside duties.
• Continuously improve the level of customerservice and enhance the overall patient experience.
• Uphold patient confidentiality and ensurecompliance with MOH guidelines and privacy policies at all times.
• Organize and facilitate staff induction,training, and onboarding programs to ensure staff readiness and competency.
• Maintain accurate and up-to-date staff records,including attendance, leave, and medical certifications.
• Plan, coordinate, and document clinic meetings,including the preparation of agendas and recording of minutes.
• Foster a motivated, cohesive, and collaborativeclinic team culture through consistent leadership and encouragement.
• Oversee the clinic's patient feedback andcomplaints process, investigating and resolving issues professionally andpromptly.
• Respond to all patient queries and concerns in acourteous, empathetic, and timely manner.
• Build and maintain positive relationships withpatients and clinicians.
• Implement strategies to improve clinicproductivity and maximize the value of dental staff and procedures.
• Manage clinic facilities, equipment, inventory,and supplies to ensure operational efficiency and cost control.
• Monitor and evaluate stock levels, coordinaterepair or replacement of dental equipment as needed to minimize servicedisruption.
• Perform any other ad hoc duties as assigned bythe Zone Manager.

Requirements:

• Diploma or Degree in HealthcareManagement, or related.
• At least 2 years of clinicsupervisory or management experience in dental or healthcare setting.
• Strong leadership, communication,and problem-solving skills.
• Familiar with Medisave and CHASworkflows is a bonus.
• Hands-on,adaptable, and proactive team player.