Clinic Front Desk & Patient Experience Specialist

METROPOLITAN MEDICAL GROUP PRIVATE LIMITED; Singapore; On-site; SGD 36,000 - 48,000; Full time

Job summary

METROPOLITAN MEDICAL GROUP PRIVATE LIMITED in Singapore is seeking a dedicated Customer Service Officer to join our busy clinic. You will welcome patients, manage the front desk, and guide visitors through registration and consultation with warmth and professionalism.

You will coordinate appointments, handle data entry and patient records, respond to inquiries via phone, WhatsApp, and email, and support daily operations.

Qualifications

• 2–3 years of experience in operations or clinic management.
• GCE O' Level or Diploma in Healthcare or Business Administration.
• Excellent communication, problem-solving, and organizational skills.
• Ability to work in a fast-paced healthcare environment.

Responsibilities

• Greet patients and manage front desk in a warm, professional manner.
• Coordinate appointments and patient flow to minimize waiting times.
• Handle registration, data entry, and maintain patient records.
• Respond to inquiries via phone, WhatsApp, and email.
• Support clinic operations and cross-deploy to neighbouring clinics when needed.

Skills

Communication skills

Problem-solving

Organizational skills

Education

GCE O Level or Diploma in Healthcare or Business Administration

Job description

METROPOLITAN MEDICAL GROUP PRIVATE LIMITED in Singapore is seeking a dedicated Customer Service Officer to join our busy clinic. You will welcome patients, manage the front desk, and guide visitors through registration and consultation with warmth and professionalism.

You will coordinate appointments, handle data entry and patient records, respond to inquiries via phone, WhatsApp, and email, and support daily operations.