Clinic Front Desk & Admin Pro — Patient Experience

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 20,000 - 31,000; Full time

Job summary

BEFIT Physiotherapy Holdings Pte. Ltd. in Singapore is seeking a Clinic Receptionist / Front Desk Executive to manage the daily front desk operations of the physiotherapy clinic.

The role involves welcoming patients, handling enquiries, scheduling appointments, and processing payments with professionalism and discretion. The ideal candidate is proactive, dependable, detail-oriented, and able to work independently without constant supervision, delivering a warm and efficient patient experience at

Qualifications

• Proactive and dependable front-desk professional.
• Strong organisational skills with attention to detail.
• Ability to work independently with minimal supervision.

Responsibilities

• Welcome and attend to patients professionally and courteously.
• Respond promptly to phone calls, WhatsApp messages, and patient enquiries.
• Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.
• Provide clear and accurate information regarding clinic services, appointment procedures, fees, and administrative matters.
• Manage difficult or dissatisfied patients professionally and escape issues when necessary.
• Maintain patient confidentiality and professionalism at all times.
• Manage physiotherapists' appointment schedules efficiently.
• Confirm upcoming appointments and follow up with patients when required.
• Handle cancellations and rescheduling promptly to minimise empty appointment slots.
• Maintain an organised waiting list and contact patients when earlier appointment slots become available.
• Ensure sufficient time is allocated according to appointment type and clinic procedures.
• Communicate schedule changes promptly to patients and clinicians.
• Collect and process patient payments accurately.
• Issue receipts and invoices where required.
• Handle packages, outstanding payments, deposits, and other transactions according to clinic policies.
• Perform daily reconciliation of payments and t

Skills

Proactive

Detail-oriented

Independent worker

Service-minded

Job description

BEFIT Physiotherapy Holdings Pte. Ltd. in Singapore is seeking a Clinic Receptionist / Front Desk Executive to manage the daily front desk operations of the physiotherapy clinic.

The role involves welcoming patients, handling enquiries, scheduling appointments, and processing payments with professionalism and discretion. The ideal candidate is proactive, dependable, detail-oriented, and able to work independently without constant supervision, delivering a warm and efficient patient experience at