Clinic Front Desk & Admin Specialist

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD.; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD. is seeking a Clinic Receptionist / Front Desk Executive to manage daily front desk operations at our physiotherapy clinic in Singapore. The role requires handling patient check-ins, bookings, payments, and general inquiries with a friendly and professional demeanor.

The ideal candidate is proactive, detail-oriented, and able to work independently while providing excellent customer service and maintaining confidentiality of patient information.

Qualifications

• Minimum GCE O/N Levels, NITEC, Diploma, or equivalent.

Responsibilities

• Welcome and attend to patients professionally and courteously.
• Respond promptly to phone, WhatsApp messages, and patient enquiries.
• Assist patients with appointment bookings, rescheduling, cancellations, and general enquiries.
• Provide information about clinic services, procedures, fees, and admin matters.
• Manage appointments and follow-ups to minimise empty slots and ensure smooth patient flow.
• Collect and process patient payments, issue receipts and invoices.
• Maintain patient information and administrative records; perform filing and data entry.
• Ensure reception and waiting areas are clean, organized, and presentable.
• Coordinate with physiotherapists and team members to ensure smooth clinic operations.

Skills

Customer service

Communication

Administrative skills

Multitasking

Education

GCE O-Level / NITEC / Diploma

Tools

Clinic management system

Booking software

Microsoft Office

Job description

BEFIT PHYSIOTHERAPY HOLDINGS PTE. LTD. is seeking a Clinic Receptionist / Front Desk Executive to manage daily front desk operations at our physiotherapy clinic in Singapore. The role requires handling patient check-ins, bookings, payments, and general inquiries with a friendly and professional demeanor.

The ideal candidate is proactive, detail-oriented, and able to work independently while providing excellent customer service and maintaining confidentiality of patient information.