Clinic Front Desk Lead — Patient Care & Scheduling

Befit Physiotherapy; Singapore; On-site; SGD 17,000 - 25,000; Part time

Job summary

Befit Physiotherapy is seeking a Clinic Administrator/Receptionist to manage front desk operations at the Singapore clinic. The role involves welcoming patients, handling appointments, payments, and inquiries, and coordinating with therapists to ensure smooth patient flow.

The ideal candidate is organised, service-oriented, proactive, and able to work independently with minimal supervision. Part-time or full-time options may be available, with a focus on accuracy and professionalism.

Qualifications

• Minimum GCE O/N Levels, NITEC, Diploma, or equivalent.
• Experience in reception, customer service, administration, or healthcare is preferred.
• Comfortable communicating with patients in person and via phone/WhatsApp.
• Basic computer literacy and ability to learn booking systems.

Responsibilities

• Welcome and attend to patients professionally and courteously.
• Respond to phone calls, WhatsApp messages, and patient enquiries.
• Assist patients with appointment bookings, rescheduling, cancellations, and general clinic enquiries.
• Provide clear information regarding clinic services, procedures, fees, and administration.
• Manage payments, issue receipts and invoices, and maintain records.
• Coordinate with clinicians to ensure smooth patient flow and clinic operations.

Skills

Customer service

Phone & WhatsApp support

Appointment scheduling

Billing & payments

Administrative duties

Education

GCE O/N Levels

NITEC

Diploma

Tools

Clinic management system

Booking software

Job description

Befit Physiotherapy is seeking a Clinic Administrator/Receptionist to manage front desk operations at the Singapore clinic. The role involves welcoming patients, handling appointments, payments, and inquiries, and coordinating with therapists to ensure smooth patient flow.

The ideal candidate is organised, service-oriented, proactive, and able to work independently with minimal supervision. Part-time or full-time options may be available, with a focus on accuracy and professionalism.