Clinic Assistant - Tuas - 1 year contract

FULLERTON HEALTHCARE GROUP PTE LTD; Singapore; On-site; SGD 36,000 - 55,000; Full time

Job summary

FULLERTON HEALTHCARE GROUP PTE LTD is seeking a Clinic Administrative Assistant to support Tuas clinics during operating hours. The role covers scheduling, data collection, and patient communications within a compliant PDPA environment.

Shifts run 9:00 am to 9:00 pm, Monday to Sunday on a rotating basis, with two 1-hour meal breaks. Medical billing, payments processing, and patient support are core responsibilities in this admin-focused role.

Responsibilities

• Schedule patient appointments and make reminder calls.
• Obtain patient address, contact details, employer information and medical history
• Maintain accurate patient records and verify information at each visit.
• Identify patient’s PCP coverage and collect co-payments
• Process Paynow or Cash payments and balance daily cash deposits
• Perform timely billing in Clinic Management System.
• Inform patients about delays and waiting times
• Gather patient information to assist clinical judgment and prioritize care.
• Respond to patient queries and concerns professionally.
• Stay informed with PCP related projects.
• Assist patients in completing forms during medical examinations.
• Manage patient records in compliance with the PDPA Act.
• Maintains clinic(s) supplies inventory by checking stock to determine inventory level
• Perform telemedicine data entry and prepare packing

Job description

The medical centre and clinics are located within the Tuas region. Staff will be assigned to one of the clinics in Tuas during operating hours.

Working hours are scheduled from Monday to Sunday (excluding public holidays) on a rotating shift basis, between 9:00 am and 9:00 pm. Each shift includes two 1-hour meal breaks.

Primary Responsibilities and Duties:

• Schedule patient appointments and make reminder calls.
• Obtain patient address, contact details, employer information and medical history
• Maintain accurate patient records and verify information at each visit.
• Identify patient’s PCP coverage and collect co-payments
• Process Paynow or Cash payments and balance daily cash deposits
• Perform timely billing in Clinic Management System.
• Inform patients about delays and waiting times
• Gather patient information to assist clinical judgment and prioritize care.
• Respond to patient queries and concerns professionally.
• Stay informed with PCP related projects.
• Assist patients in completing forms during medical examinations.
• Manage patient records in compliance with the PDPA Act.
• Maintains clinic(s) supplies inventory by checking stock to determine inventory level
• Perform telemedicine data entry and prepare packing

Secondary Responsibilities and Duties:

• Attend educational trainings for continuous development
• Maintain proper infection preventive control (IPC) standards and grooming requirements.
• People management skills – Supervise and mentor less experienced staff
• Respects the values, customs, spiritual beliefs and practices of individuals and groups
• Articulate FHG Purpose and Shared Values in daily work
• Adhere to organizational policies, procedures, standards, and protocols.
• Perform any other duties as assigned by Clinic IC, Site Managers, or Ops Manager.