Patient Service Associate (Clinic -Town Area)

Fullerton Healthcare Group Pte Ltd; Singapore; Sur place; SGD 36 000 - 58 000; Plein temps

Résumé du poste

Fullerton Health in Singapore seeks a patient services administrator to coordinate interdepartmental workflow and deliver high-quality administrative and patient care support. You will handle scheduling, data management, billing, and insurance coordination across Pasir Panjang and other sites as needed.

The role requires 5.5 days and 44 hours weekly, with a focus on accuracy, empathy, and cross-department collaboration to enhance patient experience.

Qualifications

• Minimum 1 year of experience in healthcare.
• Education: GCE N Levels or equivalent.

Responsabilités

• Schedule patient appointments and send reminder calls.
• Obtain and verify patients' address, contact details, insurance information and medical history.
• Maintain up-to-date patient data and verify at every visit.
• Identify insurance coverage and collect co-payments.
• Process payments and balance daily cash deposits.
• Perform timely billing in Clinic Management System and portals; inform patients of delays.
• Support triage to gather patient information for clinical judgment.
• Assist doctors/nurses in procedures.
• Maintain infection control standards.

Connaissances

English proficiency

Interpersonal skills

Proactive mindset

Stress tolerance

Empathy

Mandarin communication

Formation

GCE N Levels

Description du poste

Working Arrangement: 5.5-day work week (44 hours per week, including 4 hours on Saturdays)
Work Location: Pasir Panjang and/or other locations across Singapore, based on operational requirements.

Purpose of Position:

You will coordinate interdepartmental workflow to enhance and ensure operational efficiency within a clinical setting in the areas of patient care, staff supervision, planning, coordinating, directing and evaluating all daily operational activities in an assigned patient care unit. Your responsibilities include providing administrative support and patient care services.

Primary Responsibilities and Duties:

• Schedule patient appointments and make reminder calls.
• Obtain patient address, contact details, insurance information and medical history
• Maintain patient data up-to-date and verify patient information at every visit
• Identify patient’s insurance coverage and collect co-payments
• Process credit card payments and balance daily cash deposits
• Perform timely billing in Clinic Management System and in insurance portalsInform patients about delays and waiting times
• Support triage to gather patient information for clinical judgment to priority of care
• Respond to patient queries and concerns in a professional manner
• Stay updated with information regarding insurance programs and funding sources.
• Assist patients in filling forms
• Management of patients’ records in accordance with PDPA act
• Maintains clinic(s) supplies inventory by checking stock to determine inventory level
• Dispensing of medication with second checker

Secondary Responsibilities and Duties:

• Assist Doctor/ Nurses in procedures
• Perform venipuncture (possess valid certification)
• Perform procedures in treatment room (e.g: Tonometry, Spirometry, Audiometry, ECG, Dressing etc)
• Maintain proper infection control standards
• Demonstrate proper use and care of medical & IT equipment
• Performs any other additional duties as assigned by Clinic IC / Ops Manager

Key Skills:

• Good written and spoken English
• Good interpersonal skills and ability to work with colleagues from cross departments
• Pro-active, patient-oriented and progressive
• Able to work in a stressful environment
• Has empathy and problem-solving attitude
• Ability to conduct work-related communication in Mandarin when assisting Mandarin-speaking patients who are not proficient in English.
  

Qualifications:

• Education: Minimum GCE “N” Levels
• Experience: Minimum 1 year of experience in Healthcare

Applicants must be fully vaccinated (according to MOH guidelines w.e.f. 14 Feb 2022). Proof of vaccination, or doctor’s memo for those who are medically ineligible for vaccination, may be requested for verification purposes.
By submitting your application, you grant consent to Fullerton Health and affiliates to utilize your information to assess job suitability and be considered for other suitable positions.