Clinic Assistant (TCM Clinic)

Healthway Integrative Medicine Pte Ltd; Singapore; On-site; SGD 25,000 - 33,000; Full time

Job summary

Healthway Integrative Medicine Pte Ltd. seeks clinic assistants to support day-to-day clinic operations across multiple Singapore locations. You will welcome patients, handle front-desk registrations, appointments, and payments, and liaise with physicians to prepare treatment rooms.

The role requires Mandarin proficiency, strong customer service, and the ability to multitask in a fast-paced clinic environment. Training will cover MOH and TCM guidelines.

Qualifications

• Requires good interpersonal and communication skills.
• Mandarin speaking ability and reading Chinese medicine labels required.
• Basic computer literacy and familiarity with office software.
• Customer service mindset and ability to multitask in a fast-paced environment.
• Healthcare or customer service experience is an advantage.

Responsibilities

• Attend to phone calls and visitors as a receptionist.
• Maintain cleanliness and upkeep of clinic facilities and premises.
• Front-desk duties: patient registration, appointments, billing, enquiries.
• Administrative duties: claims, filing, patient/clinical data records, accounts settlement, stock.
• Assist physicians in preparing treatment rooms for consultation and procedures.
• Comply with MOH and TCM guidelines and clinic procedures.
• Perform other tasks as directed by Operations Manager/Physicians.

Skills

Interpersonal skills

Mandarin proficiency

Multitasking

Fast-paced environment adaptation

Healthcare/customer service experience

Tools

Microsoft Office

Clinic management system

Job description

We are seeking service-oriented and committed individuals to join our TCM (Traditional Chinese Medicine) clinics. Our clinic assistants play a critical role in delivering quality care and services to our patients and ensuring the smooth running of daily clinic operations. The ideal candidate enjoys interacting with patients and has the ability to multitask in a fast‑paced environment.

Primary Responsibilities:

• Perform receptionist duties (e.g. attend to phone calls/visitors).

• Upkeep clinic facilities/premise, including ensure overall cleanliness of clinic.

• Attend to patients and perform front-desk duties such as patient registration, appointments
  billing/payment collection, attend to enquiries, etc.

• Perform administrative duties such as TCM-related insurance/corporate scheme claims, maintain filing system, maintain accurate patient/clinical data records, accounts settlement, maintain clinic supplies, stock taking, etc

• Assist physicians in preparing treatment rooms for consultation, acupuncture, tuina, or herbal medicine dispensing.

• Comply with clinic procedures in adherence to MOH and TCM regulatory guidelines.

• Any other tasks as directed by the operations manager and/or Physicians

Requirements

• Good interpersonal and communication skills

• Ability to speak Mandarin to handle mandarin‑speaking patients and read medicine labels in chinese

• Basic computer literacy (Microsoft Office, clinic management systems)

• Customer service mindset

• Ability to multi-task and work in a fast-paced environment

• Experience in healthcare or customer service setting will be an advantage

• Able to work full‑day (8 hours) shifts across Monday to Sunday, for 44 hours per week.

• Comfortable with deployment among 2 or more clinic locations (including Hougang, Aljunied, Ang Mo Kio, Jurong West) when required