TCM Clinic Assistant

SHANG SHAN CONSULTANCY PTE. LTD.; Singapore; Sur place; SGD 26 000 - 28 000; Plein temps

Avantages offerts par ce poste

Sales commission

Clinic performance incentives

Résumé du poste

Shang Shan TCM invites an experienced Clinic Assistant to join the founding team at myVillage, Serangoon Gardens. You will manage registration, appointments, and patient records, while handling enquiries and payments in a busy clinic environment.

The role offers a base salary of $2,300/month plus a $200 attendance bonus, with sales commissions and incentives. Expect a 5-day workweek (44 hours) and occasional weekend/public holiday shifts.

Qualifications

• Previous experience as a clinic assistant is required; TCM clinic experience is preferred.
• Familiarity with patient registration, appointment scheduling, payment collection and clinic administration.
• Ability to manage front-counter duties independently after orientation.
• Confidence using clinic software and maintaining accurate records.
• Ability to communicate in English and Mandarin to assist patients in both languages and read Chinese medicine labels.
• A warm, professional manner, attention to detail and a strong sense of responsibility.

Responsabilités

• Welcome patients and manage registration, appointments and patient records.
• Handle phone and WhatsApp enquiries and appointment follow-ups.
• Process payments and complete daily cashier reconciliation.
• Assist with medicine preparation and labelling under the physician’s instructions.
• Monitor inventory and replenish clinic supplies.
• Explain clinic services, package prices and terms clearly.
• Support opening, closing and clinic cleanliness.
• Help identify practical improvements to patient service and clinic workflows.

Description du poste

TCM Clinic Assistant — Full-Time
Shang Shan TCM | myVillage, Serangoon Gardens

Help us improve lives with TCM.
中医，让生活更美好

At Shang Shan TCM, we believe caring for health should be part of everyday life. From a warm welcome to a thoughtfully arranged appointment, your work can help patients feel supported throughout their care.

We’re looking for an experienced Clinic Assistant to join our founding team and help build a welcoming, well-organised clinic for patients and their families.

Why Join Us?

• Help shape a new clinic. Bring your experience and ideas to improve our patient service and daily operations.

• Work closely with our founders and physicians. Be part of a small team where your contribution is visible.

• Have your contribution recognised. Earn sales commission and clinic performance incentives alongside your salary.

• Grow with the clinic. Take on greater responsibility as the business develops.

Salary & Working Hours

• Basic salary: $2,300/month + $200 attendance bonus, subject to eligibility.

• Sales commission and clinic performance incentives.

• Five days a week, 44 working hours, excluding breaks.

• Rostered between 10am and 8.30pm, with one shorter day each week.

• Two daily breaks totalling 1.5 hours.

• Roster includes weekends and public holidays.

What You’ll Do

• Welcome patients and manage registration, appointments and patient records.

• Handle phone and WhatsApp enquiries and appointment follow-ups.

• Process payments and complete daily cashier reconciliation.

• Assist with medicine preparation and labelling under the physician’s instructions.

• Monitor inventory and replenish clinic supplies.

• Explain clinic services, package prices and terms clearly.

• Support opening, closing and clinic cleanliness.

• Help identify practical improvements to patient service and clinic workflows.

What We’re Looking For

• Previous experience as a clinic assistant is required; TCM clinic experience is preferred.

• Familiarity with patient registration, appointment scheduling, payment collection and clinic administration.

• Ability to manage front-counter duties independently after orientation.

• Confidence using clinic software and maintaining accurate records.

• Ability to communicate in English and Mandarin to assist patients in both languages and read Chinese medicine labels.

• A warm, professional manner, attention to detail and a strong sense of responsibility.

• Ability to work closely with physicians and colleagues during busy periods.

上善中医｜经典门诊

善待自己，从养生开始