Clinic Assistant (Full Time)

BUKIT BATOK FAMILY CLINIC PTE. LTD.; Singapore; On-site; SGD 20,000 - 60,000; Full time

Job summary

A local family clinic in Singapore is seeking a dedicated clinic assistant to manage patient registrations, appointment scheduling, and assist in daily operations. The ideal candidate will have at least one year of experience in a medical setting and be able to work rotating shifts, including weekends. Familiarity with insurance claims is preferred. This role requires strong customer service skills and a willingness to learn and support the clinic's needs. A team-oriented attitude is essential for this position.

Qualifications

• At least 1 year experience in hospital/medical clinic operation/front desk duties.
• Ability to commit to work on rotating shifts including weekends.
• Experience in submission of insurance and Medisave claims.

Responsibilities

• Patient registration and scheduling of appointments.
• Handling payments and preparing submissions for claims.
• Assisting in simple in-clinic procedures and managing records.

Skills

Customer service

Teamwork

Familiarity with clinic operations

Education

Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC

Tools

Plato CMS

Job description

Job Description

• Patient registration in the clinic, scheduling of patients’ appointments including sending reminders
• Answering phone/SMS and email queries promptly
• Handle payments and prepare submissions of TPA (Third-Party) Claims, Medisave Claims, Insurance Claims and other documentations.
• Preparing patients’ medications for doctor to check, and dispensing medication
• Assist in performing simple inclinic procedures such as ECG and nebuliser treatments (training will be provided)
• Assist doctor during consultations / chaperone duties
• Handle 1st level patients’ complaints
• Maintain and update all patients’ records and in according to standard guidelines
• Assist in the daily running of the clinic and the upkeep of the clinic
• Manage medication, consumables and equipment including replenishment and housekeeping
• Any other administrative work involving patients’ care / records / the daily operation of the clinic

Job Requirements

• 5.5 days week (Weekday + 1 Weekend). Ability to commit to work on rotating (AM, Noon & Evening) and weekend shifts. No overnight shifts.
• Ability to move between 2 different clinics (this clinic + 1 more clinic within the west area) to fufill the requirement of 44hours
• Diploma in any discipline / GCE 'A' Level / 'O' Level / Higher NITEC
• At least 1 year experience in hospital/ medical clinic operation/front desk duties
• Experience in submission of insurance and Medisave claims
• Familiarity with clinic operations.
• Keen service attitude towards customer care and learning
• Ability to work in a team dependably.

Advantage (Not a definite requirement)

• Prior experience as an enrolled nurse.
• Ability to move between different clinics if needed, offering support where there are staffing gaps or increased demand.
• Familiarity on the usage of Plato CMS will be an added advantage
• Able to speak in Mandarin / Diaclets (to converse with Mandarin/Elderly speaking patient who could only speak Mandarin / Diaclets)