Clinic Assistant

FOUNDATION HEALTHCARE (SPECIALISTS) PTE. LTD.; Singapore; On-site; SGD 40,000 - 60,000; Full time

Job summary

FOUNDATION HEALTHCARE (SPECIALISTS) PTE. LTD. is seeking a dedicated individual to oversee and support frontline operations in a clinical setting in Singapore. Responsibilities include managing patient registration, handling enquiries, and ensuring the efficient operation of clinic staff and resources.

The ideal candidate will possess strong organizational and communication skills to provide excellent patient care while ensuring compliance with regulatory standards. Experience in healthcare settings is highly valued.

Qualifications

• Strong organizational skills to manage clinic operations efficiently.
• Excellent communication skills for interacting with patients and staff.
• Experience in healthcare support roles, particularly in patient management.

Responsibilities

• Oversee and support frontline operations in the clinic.
• Attend to walk-in patients and handle enquiries professionally.
• Monitor and manage drug inventory effectively.

Job description

Job Description

• Oversee and support frontline operations, including patient registration, appointment scheduling, referral coordination, and cashiering duties when required.
• Attend to walk-in patients, phone enquiries, and emails in a timely and professional manner, ensuring high standards of patient service.
• Provide guidance and support to Clinic Assistants to ensure smooth daily clinic operations.
• Perform chaperone duties and assist in explaining medical procedures to patients when necessary.
• Support doctors in language translation when required to facilitate effective communication with patients.
• Ensure accurate and well‐organised patient records in compliance with clinic and regulatory requirements.
• Monitor and manage drug inventory, including stock checks, ordering coordination, and ensuring proper storage and documentation.
• Ensure proper maintenance of clinic facilities to maintain cleanliness, safety, and a professional image.
• Ensure compliance with patient confidentiality, data protection regulations, and clinic policies.
• Perform phlebotomy duties when required and when appropriately trained.
• Ensure adherence to Standard Operating Procedures (SOPs) and conduct routine operational checks and audits within the clinic.
• Support clinic management in daily operational matters, including collating, analysing, and compiling patient management indicators and operational reports for management review.
• Assist in coordinating staff schedules and coverage when required to ensure adequate manpower.
• Support process improvement initiatives to enhance clinic workflow and patient experience.
• Assist with operational coverage at other facilities when required.