Clinic Assistant

ST ANDREW'S MISSION HOSPITAL; Singapore; On-site; SGD 27,000 - 36,000; Full time

Job summary

ST ANDREW'S MISSION HOSPITAL in Singapore seeks a friendly Front Desk and Administrative Assistant to welcome and register patients, coordinate patient flow, perform basic triage, and maintain accurate medical records.

You will support clinicians, handle billing and payments, manage inventories, respond to inquiries, liaise with the Penjuru Recreation Centre's managing agents, and assist in preventive health sessions for migrant workers, while delivering courteous service and teamwork.

Qualifications

• Minimum GCE N-Level qualification or equivalent.
• Good interpersonal and communication skills for patient service.
• Ability to manage patient flow and data entry accurately.

Responsibilities

• Welcome and register patients in a courteous and professional manner.
• Coordinate and manage patient flow to ensure orderly processes.
• Perform basic triage and direct patients to clinical zones as needed.
• Maintain accurate and up-to-date patient records per procedures.
• Assist clinicians with patient care and clinical support tasks.
• Handle billing and payments records efficiently.
• Monitor and maintain medical centre supplies and inventory.
• Answer patient inquiries and provide clear information about services.

Skills

Interpersonal skills

Patient service

Communication skills

Teamwork

Education

GCE N-Level

Tools

Billing system

Job description

Job Description

• Perform frontline duties, including welcoming and registering patients in a courteous and professional manner.
• Assist in coordinating and managing patient flow to ensure an orderly and efficient process.
• Conduct initial patient triage in accordance with established protocols, including measuring vital signs and directing patients to the appropriate clinical zones.
• Maintain accurate and up-to-date patient medical records in accordance with established procedures.
• Assist doctors and nurses with patient care and clinical support activities within the scope of the role, such as collecting medications and preparing materials for wound dressing.
• Process and maintain accurate records of billing and payments.
• Assist in monitoring and maintaining the medical centre’s inventory of medical supplies and other essential items.
• Respond to patients’ enquiries regarding the medical centre’s operations, services and workflows, and provide clear and accurate information where appropriate.
• Liaise with the Penjuru Recreation Centre’s managing agents on matters relating to the medical centre’s security, maintenance and operational needs.
• Assist in the planning and implementation of preventive health programmes and health education sessions for the migrant worker population.
• Provide administrative and operational support to colleagues and assist with other relevant duties as assigned.

Requirements

• Minimum GCE N- Level qualification or an equivalent qualification.
• Good interpersonal and communication skills, with a courteous and professional approach to patient service.
• Ability to communicate clearly, provide appropriate directions and manage patient flow in an orderly manner.
• Basic computer literacy and the ability to perform administrative duties, including patient registration, billing, data entry and record-keeping.
• Ability to operate basic health-screening equipment, or willingness to undergo the necessary training.
• Good organisational skills, attention to detail and the ability to manage multiple tasks effectively.
• Ability to exercise initiative, think critically and resolve routine operational issues.
• Ability to work independently and collaboratively as part of a team.
• Willingness to learn and undertake relevant duties in support of the medical centre’s daily operations.

Address

27 Penjuru Walk
#01-24, Penjuru Recreation Centre
Singapore 608538