Clinic Assistant

CAREMED CLINIC AND SURGERY (PTE. LTD.); Singapore; On-site; SGD 28,000 - 36,000; Full time

Benefits offered by this job

Incentives and bonuses

Job summary

CAREMED CLINIC AND SURGERY (PTE. LTD.) seeks an organized clinic receptionist to support patient registration, appointment bookings and payment processing in a busy Singapore clinic.

You will handle inquiries, manage queues, verify eligibility, assist with basic procedures, and maintain accurate records under PDPA guidelines. Training provided; shift work including Sundays/weekends may be required.

Qualifications

• Good communication and customer service skills.
• Must be computer savvy and comfortable learning different computer systems.
• Responsible, punctual and willing to learn.
• Able to work independently and as part of a team.
• Must be able to work all shift timings.
• Must able to work in fast pace environment.

Responsibilities

• Register patients, verify NRIC/CHAS/Healthier SG and insurance eligibility, manage the queue and appointment bookings.
• Answer phone and online enquiries, manage walk-ins, explain waiting times and charges.
• Open and close the clinic; keep the reception and waiting area presentable.
• Process payments (cash, NETS, PayNow, card) and issue receipts and invoices.
• Submit and track CHAS, MediSave/MediShield Life, Healthier SG and corporate/TPA claims.
• Reconcile daily collections and prepare cash-up reports.
• Take and record vital signs.
• Chaperone patients during examinations and procedures.
• Assist the doctor with ECG, nebulisation and minor procedures.
• Label, log and dispatch specimens to the lab.
• Maintain accurate patient records in the clinic system.
• Comply with PDPA and clinic SOPs on patient confidentiality at all times.
• Pre-pack, label and dispense medication under the doctor's supervision.
• Monitor stock levels, expiry dates and reorder points; receive and check deliveries.
• Maintain vaccine fridge temperature logs and cold chain records.

Skills

Good communication

Customer service

Computer literacy

Clinic software

Tools

Clinic software

Job description

Key responsibilities

• Register patients, verify NRIC/CHAS/Healthier SG and insurance eligibility, manage the queue and appointment bookings
• Answer phone and online enquiries, manage walk-ins, explain waiting times and charges
• Open and close the clinic; keep the reception and waiting area presentable
• Process payments (cash, NETS, PayNow, card) and issue receipts and invoices
• Submit and track CHAS, MediSave/MediShield Life, Healthier SG and corporate/TPA claims
• Reconcile daily collections and prepare cash-up reports
• Take and record vital signs
• Chaperone patients during examinations and procedures
• Assist the doctor with ECG, nebulisation and minor procedures
• Label, log and dispatch specimens to the lab
• Maintain accurate patient records in the clinic system
• Comply with PDPA and clinic SOPs on patient confidentiality at all times
• Pre-pack, label and dispense medication under the doctor's supervision
• Monitor stock levels, expiry dates and reorder points; receive and check deliveries
• Maintain vaccine fridge temperature logs and cold chain records

About you

Good communication and customer service skills.

Must be computer savvy and comfortable learning different computer systems.

Responsible, punctual and willing to learn.

Able to work independently and as part of a team.

Must be able to work all shift timings.

Must able to work in fast pace environment.

Prior clinic or healthcare experience an advantage; training provided

Working Hours

36-40 hours per week, 10.5 hours must be over weekend

Shift timings: 9:00 AM - 3:00 PM | 5:00 PM - 9:30 PM

Shifts are assigned according to the roster

Benefits

Incentives and bonuses provided for different target goals