Clinic Assistant

Continuum Health Pte. Ltd; Singapore; On-site; SGD 33,000 - 47,000; Full time

Job summary

Continuum Health Pte. Ltd. is seeking a Clinic Assistant to join our on-site team in Singapore.

This full-time role supports healthcare professionals, facilitates patient care, and keeps clinic operations running smoothly. You will interact with patients and staff to maintain exceptional service standards. Responsibilities include patient registration, appointment bookings, handling inquiries, assisting doctors during examinations, managing records, and processing billing.

Qualifications

• Must have strong customer service and communication skills.
• Ability to stay organized and detail-oriented in a fast-paced clinic.
• Reliable, punctual, and discreet when handling patient information.
• Able to multitask and work well in a team.

Responsibilities

• Register patients and manage appointment bookings.
• Handle patient registrations and coordinate patient flow.
• Assist doctors during examinations and minor procedures.
• Dispense medications accurately according to doctors' instructions.
• Maintain documentation of patient records in compliance with confidentiality (PDPA).
• Support clinic operations and administrative duties, including billing and cashiering.
• Provide information about clinic services and health packages.

Skills

Friendly

Customer service

Communication

Detail-oriented

Multitasking

Team player

Confidentiality

Punctuality

Job description

About the role

This is a full-time, on-site role for a Clinic Assistant based in Singapore. This position requires supporting healthcare professionals, assisting with patient care, and ensuring seamless clinic operations. The role also involves consistent interaction with patients and staff to maintain exceptional service standards.

Key responsibilities

• Perform clinical frontline duties: registration, appointment bookings, phone calls, emails etc. using clinic system

• Handle patient registration and coordinate patient flow

• Assist doctors during examinations and minor medical procedures

• Dispense medications accurately according to doctors' instructions and clinic protocols

• Maintain proper documentation of patient records in compliance with confidentiality and PDPA requirements

• Support general clinic operations and administrative duties as assigned

• Handle billing and cashiering duties, ensure transactions are processed efficiently and accurately

• Provide patients with information regarding clinic services, health packages, and general assistance

• Manage medical records and ensure patient information is handled confidentially

• Handle TPA claims submission effectively

About you

• Friendly, patient and approachable personality

• Good customer service and communication skills

• Responsible, organised and attentive to detail

• Able to work well in a fast-paced clinic environment

• Comfortable interacting with patients of different ages and backgrounds

• Able to multitask and prioritise tasks effectively

• Team player with a positive and cooperative attitude

• Professional and respectful when handling confidential patient information

• Willing to learn and adapt to clinic procedures

• Reliable, punctual and committed to providing quality patient service