Clinic Ambassador/Assistant

VIGNE GROUP PTE. LTD.; Singapore; On-site; SGD 31,000 - 40,000; Full time

Job summary

VIGNE GROUP PTE. LTD. in Singapore is hiring a Clinic Ambassador / Clinic Assistant to provide efficient, patient-centered service while supporting daily clinic operations. You will register patients, take vitals, assist doctors, and help with medication dispensing and admin duties.

The role requires good communication, a patient-friendly attitude, and ability to work independently or in a team. English essential; Mandarin a plus. Locations include Ang Mo Kio, Bedok, One North, and Tiong Bahru.

Qualifications

• Minimum GCE O-Level qualification.
• Experience in a clinic, healthcare, medical or customer service environment preferred.
• Good communication and a caring, patient-oriented attitude.

Responsibilities

• Register patients at the front counter and provide queue numbers.
• Perform patient triage, take vital signs and assist with health declarations.
• Prepare and dispense medications according to doctor’s instructions.
• Process charges for medical items and supplies used by patients.
• Assist doctors with minor procedures and attend to enquiries.
• Handle online submissions for insurance schemes and claims.
• Monitor stock levels and assist with ordering basic medications and supplies.
• Perform general administrative duties and uphold confidentiality.

Skills

Communication

Patient-oriented

Multitasking

Organised

Teamwork

Education

GCE O-Level

Job description

Clinic Ambassador / ClinicAssistant

The Clinic Ambassador / ClinicAssistant is responsible for providing efficient, professional andpatient-centred service while supporting the clinic’s daily operations. Therole requires the ability to provide basic patient care, assist doctors andensure a consistently high level of service standards for all patients.

Key Responsibilities

• Register patients at the front counter and provide queue numbers.


• Perform patient triage, including taking vital signs, completing health declarations and carrying out safe-entry procedures where required.


• Prepare and dispense medications according to the doctor’s instructions and clinic protocols.


• Process charges for medical items and supplies used by patients.


• Assist doctors with patient’s minor procedures.


• Attend to patient enquiries and telephone calls courteously and efficiently.


• Process online submissions for TPA insurance schemes and eClaims, CHAS, CDMP and Medisave claims.


• Monitor stock levels and assist with ordering basic medications, medical supplies and stationery.


• Perform general administrative duties and other tasks as assigned by the supervisor or management.


• Adhere to clinic policies, standard operating procedures and patient confidentiality requirements.

Requirements:

• Minimum GCE N/O-Level qualification or equivalent.


• Previous experience in a clinic, healthcare, medical or customer service environment is preferred.


• Good communication and interpersonal skills with a pleasant, caring and patient-oriented attitude.


• Able to communicate effectively in English; additional languages such as Mandarin or other local languages would be an advantage.


• Able to handle patients’ enquiries and phone calls in a professional and tactful manner.


• Able to work well independently as well as in a team.


• Organised, responsible, meticulous and able to multitask in a busy clinic environment.


• Willing to learn and assist with basic clinical procedures, medication dispensing and administrative duties.


• Able to maintain patient confidentiality and follow clinic policies and procedures.


• Good customer service skills with a strong focus on patient experience and service standards.


• Relevant healthcare certifications or experience in first aid, CPR, phlebotomy or basic clinical skills would be an advantage.


• Candidates with no prior clinic experience but a positive attitude and willingness to learn may also be considered.

Others:

-5.5work week (office hours)

-Location:Ang Mo Kio / Bedok / One North / Tiong Bahru