CLIENT VALUE MANAGER

CORPORATE TRAVEL MANAGEMENT (S) PTE. LTD.; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading travel management company in Singapore is looking for an experienced Account Manager to manage corporate clients and provide strategic insights on travel programs. The role demands at least 5 years of account management experience, preferably in the travel industry. You will analyze client travel behaviors, conduct reporting, and support client relationships. Ideal candidates possess exceptional communication skills and a proactive approach. Join a dynamic team dedicated to seamless client service.

Qualifications

• 5+ years of account management experience, with 2+ years in the travel industry.
• Thorough knowledge of travel management and technology preferred.
• Exceptional interpersonal and presentation skills.

Responsibilities

• Manage allocated client base to high professional standards.
• Provide strategic direction and recommendations for travel programs.
• Conduct client reporting to identify potential savings.
• Support clients with internal travel booking tool and technical questions.
• Recommend strategic direction for client travel programs.
• Develop and execute strategic business plans and objectives.
• Provide program projections based on trends and industry needs.

Skills

Account management experience

Business travel management knowledge

Client relationship management

Communication skills

Negotiation skills

Organizational skills

Self-motivated

Team player

Fluency in English

Job description

About the job

KEY RESPONSIBILITIES

• Ensure your allocated client base is managed to the highest professional standard, encompassing the internal CTM standards implemented for your role.
• Undertake agreed client reporting to ensure clients are advised of possible future savings in their travel, and travel analysis on purchasing and travelling behaviors are proactively undertaken.
• Represent CTM via meetings, telephone calls or external promotional events and ensure all relevant preparation for client contact is prepared well in advance.
• If client base requires, support clients with our internal online travel booking tool, including technical support questions and analysis.
• Support the entire CVM team in CTM on a proactive basis, to ensure our service to clients remains seamless regardless of team absences, planned or unplanned.
• Provide recommendations to clients on strategic direction of travel program in respect to the CTM Value Proposition. Maintain accountable control on the program with an aim to build relationships and strengthen loyalty with corporate clients.
• Develop and execute strategic business plans, detailing objectives, strategies, dependencies and measurable targets. Undertake regular review of client travel program and its performance.
• Provide program projections based on trends, needs and that of the travel industry including suppliers, technology and peer groups.

SKILLS AND EXPERIENCE

• Minimum 5 years of account management/servicing experience which at least 2 years within travel or relevant industry
• Thorough knowledge of business travel management & travel industry technology is preferred
• Extensive Client/ Account Relationship Management experience
• Exceptional interpersonal communication and presentation skills
• High level negotiator
• Fantastic organizational and time management skills
• Self-motivated, proactive, result oriented and able to work under pressure
• Positive and a good team player
• Strong in both written and oral English
• Candidate with less experience will be considered as Assistant Manager role