Client Success & Service Lead

TRUST RECRUIT PTE. LTD.; Singapore; On-site; SGD 80,000 - 100,000; Full time

Job summary

A recruitment agency in Singapore is seeking a customer service representative to manage client communications, resolve inquiries, and maintain delivery documentation. The ideal candidate will hold a Polytechnic Diploma or BA in Business Administration, possess strong customer service skills, and have experience in a similar environment. Proficiency in Microsoft applications is essential. This position emphasizes multitasking, prioritization, and fostering positive customer relationships.

Qualifications

• Must have a Polytechnic Diploma or BA degree, preferably in Business Administration or Accounting.
• Experience in a customer service environment is essential.
• Strong ability to multitask and manage time effectively.

Responsibilities

• Manage customer emails and calls to coordinate delivery orders.
• Exhibit strong listening skills and emotional intelligence towards clients.
• Respond promptly to customer inquiries and maintain accurate POD records.

Skills

Customer service skills

Phone handling skills

Multitasking

Emotional intelligence

Education

Polytechnic Diploma/BA degree

Tools

Microsoft Excel

Microsoft Word

Job description

A recruitment agency in Singapore is seeking a customer service representative to manage client communications, resolve inquiries, and maintain delivery documentation. The ideal candidate will hold a Polytechnic Diploma or BA in Business Administration, possess strong customer service skills, and have experience in a similar environment. Proficiency in Microsoft applications is essential. This position emphasizes multitasking, prioritization, and fostering positive customer relationships.