Client Servicing Executive

TRIOMINE PTE. LTD.; Singapore; On-site; SGD 36,000 - 54,000; Full time

Job summary

TRIOMINE PTE. LTD. is seeking a proactive Client Servicing/Account Coordination professional in Singapore.

You will build strong customer relationships, prepare sales documentation, and coordinate projects from initiation to completion to meet scope, time, and quality requirements. The role requires excellent English and Chinese communication, solid organizational skills, and proficiency in Microsoft Office.

Qualifications

• Diploma or Degree in Business Administration, Marketing, Communications, or related discipline.
• Excellent verbal and written communication skills in English and Chinese.
• Strong planning, coordination, and multitasking abilities with attention to detail.
• Self-motivated, proactive, and responsible with ownership mindset.
• Proficient in Microsoft Office applications (Excel/Word/PowerPoint).
• Familiarity with digital marketing or social media campaigns is a plus.
• Ability to work independently and with cross-functional teams.
• Experience: 1–2 years in client servicing, account management or project coordination.

Responsibilities

• Build and maintain strong relationships with customers as their primary contact.
• Prepare quotations, proposals, reports, and other sales documents while providing admin support.
• Coordinate projects from initiation to completion, ensuring on-time delivery and quality.
• Deliver an exceptional customer experience through timely communication and proactive follow-ups.
• Liaise between customers and internal departments for smooth project execution.
• Strengthen existing relationships and identify opportunities for account growth.
• Assist in preparing sales presentations, proposals, and marketing materials.
• Keep company communication platforms and marketing materials updated.
• Provide timely project status updates and insights for decision-making.
• Perform any other duties as assigned by the Head of Department.

Skills

Customer relationship management

Project coordination

Sales support

Communication

Digital marketing awareness

Team collaboration

Education

Diploma or Degree in Business Administration, Marketing, Communications, or related discipline

Tools

Excel

Word

PowerPoint

Job description

Responsibilities

• Customer Communication: Build and maintain strong, long-lasting relationships with customers by serving as their primary point of contact and responding promptly to enquiries.
• Quotation & Administrative Support: Prepare quotations, proposals, reports, and other sales documentation while providing administrative support to the Client Servicing team.
• Project Management & Coordination: Coordinate projects from initiation to completion, ensuring deliverables are completed on time, within scope, and meet quality standards.
• Customer Engagement: Deliver an exceptional customer experience through timely communication, proactive follow-ups, and successful execution of projects based on customers' needs and objectives.
• Internal Communication: Liaise effectively between customers and internal departments to ensure smooth project execution and efficient resolution of issues.
• Business Development: Strengthen existing customer relationships, identify opportunities for account growth, and support new business development initiatives.
• Sales & Marketing Support: Assist in preparing sales presentations, proposals, and marketing materials to support business pitches and promotional activities.
• Digital & Communication Management: Ensure company communication platforms, marketing materials, and relevant customer information are updated consistently and accurately.
• Management Reporting: Provide timely updates on project status, customer feedback, business opportunities, and operational matters to support informed decision-making.
• Others: Perform any other duties and responsibilities as assigned by the Head of Department.

Requirements

• Education: Diploma or Degree in Business Administration, Marketing, Communications, or a related discipline.
• Communication Skills: Excellent verbal and written communication skills with the ability to build strong customer relationships.
• Language Proficiency: Able to communicate effectively in both English and Chinese (spoken and written).
• Organisational Skills: Strong planning, coordination, and multitasking abilities with excellent attention to detail.
• Ownership & Initiative: Self-motivated, proactive, and committed to delivering quality work with a strong sense of responsibility.
• Technical Skills: Proficient in Microsoft Office applications, especially Excel, Word, and PowerPoint.
• Marketing Knowledge: Familiarity with digital marketing, social media platforms, or marketing campaigns is an added advantage.
• Teamwork: Able to work independently while collaborating effectively with cross-functional teams.
• Learning Mindset: Positive attitude, willing to learn, and adaptable in a fast-paced working environment.
• Experience: Candidates with 1-2 years of experience in client servicing, account management, or project coordination will have an added advantage.