Client Relationship Executive (Central)

FOZL ASSURANCE PAC; Singapore; On-site; SGD 45,000 - 65,000; Full time

Job summary

FOZL ASSURANCE PAC is seeking a driven Client Relationship Executive to support regional operations with a focus on client engagement, service coordination, and business development activities across multiple markets.

You will serve as the main point of contact for a portfolio of clients, coordinate services, prepare proposals and agreements, and ensure timely billing and satisfaction. Travel up to 50% across China, Indonesia, and Malaysia is required.

Qualifications

• Diploma/Degree in Business Administration, Business Management, or a related field.
• Minimum 1 year of relevant experience in client servicing, sales coordination, or a similar role (entry-level candidates are welcome; training will be provided).
• Strong interpersonal and communication skills with a client-focused mindset.
• Able to work independently while managing multiple tasks and meeting deadlines and KPIs.
• Highly organized, proactive, and effective in prioritizing and managing competing responsibilities.
• Self-motivated, results-oriented, and comfortable working in a dynamic, fast-paced environment.
• Proficiency in spoken and written Chinese is required to communicate effectively with Chinese-speaking clients and business partners.
• Willingness and ability to travel internationally up to 50% of the time, including assignments in China, Indonesia, and Malaysia for client meetings, business development, and operational support.

Responsibilities

• Serve as the main point of contact for a portfolio of assigned clients, ensuring inquiries and requests are handled promptly and professionally.
• Support the execution of sales and operational plans, including client follow-ups and service coordination.
• Prepare proposals, service agreements, and other relevant documentation for client presentations and onboarding.
• Actively follow up on service progress, outstanding matters, and payment collections to ensure timely delivery and billing.
• Issue tax invoices and maintain accurate client records within the system.
• Address client concerns effectively and raise issues where necessary to ensure client satisfaction.
• Collaborate closely with internal departments such as corporate secretarial, payroll, finance, and accounting teams to ensure smooth service delivery.
• Lead and drive cross-functional training initiatives across departments to strengthen operational capabilities, enhance interdepartmental collaboration, and support continuous professional development.
• Build and maintain strong long-term relationships with clients to support business growth and client retention.
• Any other ad hoc duties assigned by Management or superior.

Skills

Client servicing

Sales coordination

Interpersonal communication

Multi-tasking

Time management

Chinese language

Travel readiness

Education

Diploma/Degree in Business Administration or Management

Job description

We are looking for a driven and people-oriented Client Relationship Executive to support our growing regional operations. This role focuses on client engagement, service coordination, and supporting business development activities across multiple markets.

Key Responsibilities

• Serve as the main point of contact for a portfolio of assigned clients, ensuring inquiries and requests are handled promptly and professionally.

• Support the execution of sales and operational plans, including client follow-ups and service coordination.

• Prepare proposals, service agreements, and other relevant documentation for client presentations and onboarding.

• Actively follow up on service progress, outstanding matters, and payment collections to ensure timely delivery and billing.

• Issue tax invoices and maintain accurate client records within the system.

• Address client concerns effectively and raise issues where necessary to ensure client satisfaction.

• Collaborate closely with internal departments such as corporate secretarial, payroll, finance, and accounting teams to ensure smooth service delivery.

• Lead and drive cross-functional training initiatives across departments to strengthen operational capabilities, enhance interdepartmental collaboration, and support continuous professional development.

• Build and maintain strong long-term relationships with clients to support business growth and client retention.

• Any other ad hoc duties assigned by Management or superior.
  

Requirements

• Diploma/Degree in Business Administration, Business Management, or a related field

• Minimum 1 year of relevant experience in client servicing, sales coordination, or a similar role (entry-level candidates are welcome; training will be provided)

• Strong interpersonal and communication skills with a client-focused mindset

• Able to work independently while managing multiple tasks and meeting deadlines and KPIs

• Highly organized, proactive, and effective in prioritizing and managing competing responsibilities

• Self-motivated, results-oriented, and comfortable working in a dynamic, fast-paced environment

• Proficiency in spoken and written Chinese is required to communicate effectively with Chinese-speaking clients and business partners

• Willingness and ability to travel internationally up to 50% of the time, including assignments in China, Indonesia, and Malaysia for client meetings, business development, and operational support