Client Services Executive

Helu-Trans (S) Pte Ltd; Singapore; On-site; SGD 33,000 - 50,000; Full time

Job summary

Helu-Trans (S) Pte Ltd in Singapore is seeking an Operations Administrative Specialist to handle client communications, costing, quotations, and project documentation with accuracy. You will coordinate with multiple departments, manage Salesforce data, and ensure timely service delivery and customer satisfaction while maintaining strict SOPs.

You will support operations and warehouse planning, plan resources, and ensure services align with quotes, while upholding professional standards and

Qualifications

• 3+ years of experience in related field.
• Proficient computing skills including Salesforce and Microsoft Office.
• Arts Management or Hospitality experience preferred
• Intermediate knowledge of Customs & Freight Formalities
• Strong time management, organizational and planning skills
• Excellent written and verbal communication skills

Responsibilities

• Communicate clearly and concisely with colleagues and clients (especially on client's requests and instructions).
• Perform administrative tasks such as generating costing, preparing quotations, filing, billing, follow-up with job files in a timely and accurate manner.
• Attend to clients' requests via email or request. Manage client's expectation.
• Prompt and accurate update of data in Salesforce. Ensure documentation and entries in Salesforce comply to the standard operating procedures of various department. Ability to identify inconsistent data.
• Coordinate and execute premier customer services according to quotation and costing with the support of the relevant departments to achieve customer's satisfaction
• Plan and prepare the required resources to ensure that the services are in accordance with the quotation and costing
• Actively seek and consolidate information, process request from clients for Operations/Warehouse preparation and planning
• Main liaison with the other departments to ensure a timely and professional execution of project
• Monitor and ensure that project is delivered in a timely and correct manner
• Actively collect feedback from client for review and improvements. Share the feedback with the other departments for learning points and self-improvements

Skills

Communication skills

Time management

Customer service

Microsoft Office

Tools

Salesforce

Microsoft Office

Job description

Job Responsibilities:

• To communicate clearly and concisely with colleagues & clients (especially on client's request and instructions)
• To perform administrative works, such as but not limited to generating costing, preparing quotation, filing, billing, follow-up with job files in a timely and accurate manner
• Attend to clients' request in a timely manner to email / request. Manage client's expectation
• Prompt and accurate update of data in Salesforce. Ensure documentation and entries in Salesforce comply to the standard operating procedures of various department. Ability to identify inconsistent data.
• Coordinate and execute premier customer services according to quotation and costing with the support of the relevant departments to achieve customer's satisfaction
• Plan and prepare the required resources to ensure that the services are in accordance with the quotation and costing
• Actively seek and consolidate information, process request from clients for Operations/Warehouse preparation and planning
• Main liaison with the other departments to ensure a timely and professional execution of project
• Monitor and ensure that project is delivered in a timely and correct manner
• Actively collect feedback from client for review and improvements. Share the feedback with the other departments for learning points and self-improvements

Job requirements:

• Minimum of 3-year experience in related field
• Proficient computing skills (Salesforce, Microsoft Office, etc.)
• Arts Management and/or Hospitality experience preferred
• Intermediate knowledge of Customs & Freight Formalities
• Excellent time management, organizational and planning skills
• Excellent written and verbal communication skills