Client Services & Project Operations Specialist

FISHER CLINICAL SERVICES PTE. LTD.

Singapore

On-site

SGD 42,000 - 66,000

Full time

12 days ago

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Job summary

Fisher Clinical Services PTE. LTD. in Singapore seeks a proactive Client Services/Operations Coordinator to support daily operations and ensure compliant, timely service delivery for strategic customers.

You will help drive continuous improvement, digitalization, and KPI monitoring while collaborating with global teams and ensuring accurate project documentation. The role emphasizes process improvement, cross-functional coordination, and data-driven decision-making to enhance productivity and

Qualifications

Degree in Science, Healthcare, Business, Logistics, or related discipline.
At least 1 year of relevant experience in Client Services, Project Coordination, Logistics, or Operations.
Strong communication and coordination abilities.
Analytical mindset with problem-solving skills and customer focus.
Interest in process digitalization and data analytics.
Proficiency in Microsoft Office; knowledge of Power BI or Power Automate is a plus.
Familiarity with cGMP and pharmaceutical or clinical trial supply chain operations is advantageous.

Responsibilities

Coordinate daily operational activities to ensure timely and accurate service delivery in accordance with customer requirements and cGMP standards.
Act as a key point of contact for customer inquiries, project updates, and issue resolution.
Monitor operational KPIs, workload, and service performance to ensure customer expectations are met.
Collaborate with internal teams and global stakeholders to resolve operational issues and improve service delivery.
Ensure accurate and timely preparation of project documentation, reports, and customer updates.