Client Services & Operations Executive

Fitness Factory Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading fitness company in Singapore is looking for a Client Services & Operations Executive. This role entails managing client relationships, coordinating gym operations, and supporting administration. The ideal candidate should possess a Diploma or Degree in relevant fields, have strong organizational and communication skills, and familiarity with CRM systems. We offer a dynamic environment and opportunities for growth. Interested candidates may send their resume to our inquiry email.

Benefits

Opportunity to grow with the company

Hands-on exposure across various functions

Work in a professional, values-driven environment

Qualifications

• Experience in administration, operations, customer service, hospitality, wellness, or fitness preferred.
• Comfortable using CRM systems and scheduling tools.
• Basic understanding of marketing execution or social media support is an advantage.

Responsibilities

• Act as the primary point of contact for clients (WhatsApp, email, phone).
• Manage client scheduling, bookings, confirmations, cancellations, and follow-ups.
• Coordinate billing, packages, payments, and client documentation.
• Ensure adherence to SOPs, operational processes, and service protocols.

Skills

Organisational skills

Time management

Communication skills

Client relationship management

Detail-oriented

Education

Diploma or Degree in Business Administration, Operations, Customer Service, or related fields

Tools

CRM systems

Microsoft Office

Google Workspace

Canva

CapCut

Job description

About Fitness Factory

Fitness Factory is Singapore’s longest-running personal training–only boutique gym, with over 20 years of excellence in strength training, preventive health, client services, and professional coaching. We work with individuals who value quality, consistency, and guided care — not trends or quick fixes.

We are looking for a reliable, service-driven Client Services & Operations Executive to support gym operations, client management, administration, and internal coordination.

Key Responsibilities

Client Services & Customer Experience

• Act as the primary point of contact for clients (WhatsApp, email, phone)
• Manage client scheduling, bookings, confirmations, cancellations, and follow-ups
• Support new client onboarding, programme administration, and assessments
• Coordinate billing, packages, payments, and client documentation
• Handle enquiries and issues professionally, maintaining excellent customer service standards

Operations & Administration

• Manage daily gym operations and operational workflows
• Secretarial and administrative support to Directors, including coordination of schedules, correspondence, documentation, and meeting arrangements
• Maintain accurate CRM systems, client records, and databases
• Coordinate trainer schedules, programmes, and internal communications
• Support administrative reporting, documentation, and tracking
• Liaise with vendors, partners, and service providers when required
• Ensure adherence to SOPs, operational processes, and service protocols

Marketing & Communications Support (Execution)

• Schedule and publish social media and marketing content provided by management or external vendors
• Support basic marketing coordination, EDMs, notices, and internal communications
• Assist with events, photo/video shoots, and campaign logistics

Requirements & Skills

• Diploma or Degree in Business Administration, Operations, Customer Service, or related fields
• Experience in administration, operations, customer service, hospitality, wellness, or fitness preferred
• Strong organisational, time management, and multitasking skills
• Excellent communication and client relationship skills
• Comfortable using CRM systems, scheduling tools, Microsoft Office / Google Workspace
• Detail-oriented, responsible, and able to work independently
• Basic understanding of marketing execution or social media support is an advantage
• Basic knowledge in content creation tools such as Canva and CapCut.

Why Join Us

• Be part of a highly respected and established brand in the fitness and health industry
• Gain hands-on exposure across marketing, events, client services, and business operations
• Work in a professional, values-driven environment that prioritises service excellence
• Opportunity to grow with the company as we expand our programs and initiatives

Interested candidates may send their resume and a brief cover note to: [e-mail]

Only shortlisted candidates will be contacted.