Client Services & Operations Coordinator

Anticimex Pest Management Pte Ltd; Singapore; On-site; SGD 36,000 - 60,000; Full time

Job summary

Anticimex Pest Management Pte Ltd in Singapore is seeking an Operations Coordinator to deliver outstanding customer service, coordinate clients and technicians, and manage administrative tasks for service appointments and follow-ups.

The role emphasizes proactive communication, meticulous record-keeping, and the ability to multi-task in a fast-paced environment while supporting the field team and ensuring smooth operations.

Qualifications

• Proficient in MS Office.
• Strong problem-solving and analytical skills.
• Able to multitask in a fast-paced environment.
• Detail-oriented with professional customer service.
• Excellent communication skills.

Responsibilities

• Provide excellent customer service to clients.
• Handle phone calls and emails.
• Schedule and coordinate service appointments with clients and technicians.
• Handle customer complaints promptly and follow up to resolve.
• Communicate effectively and maintain rapport with clients.
• Create contracts and upload documents to in-house programme.
• Monitor cash collection by technicians.
• Check and compile service reports before sending to customers.
• Prepare invoices prior to sending.
• Attend meetings with customers when required.

Skills

Customer service

Problem solving

Analytical skills

Multitasking

Attention to detail

Adaptability

Communication skills

Tools

MS Office

Job description

Anticimex Pest Management Pte Ltd in Singapore is seeking an Operations Coordinator to deliver outstanding customer service, coordinate clients and technicians, and manage administrative tasks for service appointments and follow-ups.

The role emphasizes proactive communication, meticulous record-keeping, and the ability to multi-task in a fast-paced environment while supporting the field team and ensuring smooth operations.