Client Success & Operations Coordinator

PEST-PRO MANAGEMENT PTE. LTD.; Singapore; On-site; SGD 29,000 - 39,000; Full time

Benefits offered by this job

Career progression

Company benefits

Job summary

PEST-PRO MANAGEMENT PTE. LTD. is seeking an Operations Coordinator to join our team in Singapore. You will handle customer service, communications, scheduling with clients and technicians, and manage documentation and invoicing to ensure smooth service delivery.

The role requires strong MS Office proficiency, good problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment. This position offers clear career progression and comprehensive company benefits.

Qualifications

• 2–5 years of relevant experience in customer service or operations.
• Strong MS Office skills and ability to manage multiple tasks.
• Good problem-solving and analytical thinking.

Responsibilities

• Provide excellent customer service to clients.
• Handle phone calls and emails.
• Schedule and coordinate with clients and technicians for service appointments and follow ups.
• Manage customer complaints and follow up to ensure resolution.
• Communicate effectively and maintain rapport with clients.
• Prepare and file contracts and service documents in the in-house system.
• Monitor cash collection by technicians and prepare service reports.
• Prepare accurate invoices for customers and attend meetings as required.
• Produce reports requested by customers and support ad-hoc duties.

Skills

MS Office

Customer service

Problem solving

Multitasking

Attention to detail

Tools

MS Office

Job description

PEST-PRO MANAGEMENT PTE. LTD. is seeking an Operations Coordinator to join our team in Singapore. You will handle customer service, communications, scheduling with clients and technicians, and manage documentation and invoicing to ensure smooth service delivery.

The role requires strong MS Office proficiency, good problem-solving skills, attention to detail, and the ability to multitask in a fast-paced environment. This position offers clear career progression and comprehensive company benefits.