Client Services Leader | Team Manager & Ops Coach

Citi; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Citi in Singapore is seeking a Client Service Manager to provide full leadership and supervisory responsibility, directing operational and service delivery for a team of up to 25 associates and ensuring timely, high‑quality client outcomes.

The role requires strong communication and diplomacy, risk awareness, and adherence to laws and policies. You will coach and develop staff, participate in recruitment, and collaborate across groups to deliver excellent client service and sustain performance.

Qualifications

• 5-8 years relevant experience.
• Project management experience.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience.
• Manages performance and productivity objectives through the use of Salesforce and various other systems.
• Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written.
• Creates and fosters a trusting and engaging work environment with a focus on employee retention.
• Ensures a culture of accountability, integrity and respect.
• Participates in various group projects and continuous quality improvement activities.
• Participates in recruitment activities as needed.
• Appropriately assess risk when business decisions are made, safeguarding Citi and its clients and assets, and escalate/control issues with transparency.

Skills

Team leadership

Project management

Client communication

Risk management

Coaching & mentoring

Education

Bachelor’s/University degree

Tools

Salesforce

Job description

Citi in Singapore is seeking a Client Service Manager to provide full leadership and supervisory responsibility, directing operational and service delivery for a team of up to 25 associates and ensuring timely, high‑quality client outcomes.

The role requires strong communication and diplomacy, risk awareness, and adherence to laws and policies. You will coach and develop staff, participate in recruitment, and collaborate across groups to deliver excellent client service and sustain performance.