Global Client Service & Solutions Manager

THE HONGKONG AND SHANGHAI BANKING CORPORATION LIMITED; Singapore; On-site; SGD 60,000 - 120,000; Full time

Job summary

HSBC Corporate and Institutional Banking in Singapore is seeking a Client Service Manager to own end-to-end client service for transactions and coordinate delivery across internal and external stakeholders. You will advise clients on trade practices and solutions, and support collections with risk controls.

You will also promote digital self-service, develop deep client relationship insights, and drive service improvements to enhance client experience and revenue opportunities.

Qualifications

• Strong knowledge of GTS products, trade/transaction processing, and end-to-end client servicing in a regulated environment.
• Proven ability to deliver high service standards and manage client expectations.
• Excellent stakeholder management and influencing skills across multiple teams.

Responsibilities

• Own end-to-end client service for transactions and ensure requests progress from initiation to completion.
• Coordinate delivery across internal and external stakeholders as the central point of contact.
• Provide advisory support on trade practices and product options for clients.
• Support collections with embedded risk controls and governance.
• Drive adoption of digital and self-service capabilities to improve turnaround times.
• Develop understanding of client routines and surface opportunities for growth and increased wallet share.
• Monitor client experience and service quality, tracking feedback and recurrent issues for improvements.
• Manage commodity client servicing needs and contribute to transformation initiatives.

Skills

Client service excellence

Relationship management

Problem-solving

Communication skills

Tools

Excel

PowerPoint

Job description

HSBC Corporate and Institutional Banking in Singapore is seeking a Client Service Manager to own end-to-end client service for transactions and coordinate delivery across internal and external stakeholders. You will advise clients on trade practices and solutions, and support collections with risk controls.

You will also promote digital self-service, develop deep client relationship insights, and drive service improvements to enhance client experience and revenue opportunities.