Client Service Manager

Citi; Singapore; On-site; SGD 80,000 - 120,000; Full time

Job summary

Citi in Singapore is seeking a Client Service Manager to provide full leadership and supervisory responsibility, directing operational and service delivery for a team of up to 25 associates and ensuring timely, high‑quality client outcomes.

The role requires strong communication and diplomacy, risk awareness, and adherence to laws and policies. You will coach and develop staff, participate in recruitment, and collaborate across groups to deliver excellent client service and sustain performance.

Qualifications

• 5-8 years relevant experience.
• Project management experience.
• Bachelor’s degree or equivalent experience.

Responsibilities

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience.
• Manages performance and productivity objectives through the use of Salesforce and various other systems.
• Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written.
• Creates and fosters a trusting and engaging work environment with a focus on employee retention.
• Ensures a culture of accountability, integrity and respect.
• Participates in various group projects and continuous quality improvement activities.
• Participates in recruitment activities as needed.
• Appropriately assess risk when business decisions are made, safeguarding Citi and its clients and assets, and escalate/control issues with transparency.

Skills

Team leadership

Project management

Client communication

Risk management

Coaching & mentoring

Education

Bachelor’s/University degree

Tools

Salesforce

Job description

The Client Service Manager provides full leadership and supervisory responsibility. Provides operational/service leadership and direction to team(s). Applies in-depth disciplinary knowledge through provision of value-added perspectives or advisory services. May contribute to the development of new techniques, models and plans within area of expertise. Strong communication and diplomacy skills are required. Generally has responsibility for volume, quality, timeliness of end results and shared responsibility for planning and budgets. Work affects an entire area, which eventually affects the overall performance and effectiveness of the sub-function/job family. Full supervisory responsibility, ensuring motivation and development of team through professional leadership to include duties such as performance evaluation, compensation, hiring, disciplinary and terminations as well as direction of daily tasks and responsibilities.

Responsibilities

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience. Ability to communicate with employees in a positive manner encouraging awareness and performance skills
• Manages various performance and productivity objectives through the use of sales force and various other systems
• Provides leadership, guidance and feedback on individual performance using side-by-side coaching and development on client requests both verbal and written
• Creates and fosters a trusting and engaging work environment with a focus on employee retention
• Ensures a culture of accountability, integrity and respect
• Participates in various group projects and continuous quality improvement activities
• Participates in recruitment activities as needed
• Appropriately assess risk when business decisions are made, demonstrating particular consideration for the firm’s reputation and safeguarding Citigroup, its clients and assets, by driving compliance with applicable laws, rules and regulations, adhering to Policy, applying sound ethical judgment regarding personal behavior, conduct and business practices, and escalating, managing and reporting control issues with transparency, as well as effectively supervise the activity of others and create accountability with those who fail to maintain these standards.

Qualifications

• 5-8 years relevant experience
• Project management experience

Education

• Bachelor’s/University degree or equivalent experience

Job Family Group

Private Client Coverage

Job Family

Client Services

Time Type

Full time

Most Relevant Skills

Please see the requirements listed above.

Other Relevant Skills

For complementary skills, please see above and/or contact the recruiter.

Citi is an equal opportunity employer, and qualified candidates will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, status as a protected veteran, or any other characteristic protected by law.

If you are a person with a disability and need a reasonable accommodation to use our search tools and/or apply for a career opportunity review Accessibility at Citi.

View Citi’s EEO Policy Statement and the Know Your Rights poster.