Client Services Leader & Team Coach

Citigroup Inc.; Singapore; On-site; SGD 90,000 - 130,000; Full time

Job summary

Citigroup Inc. seeks a Client Service Manager to provide full leadership and supervision across a team of up to 25 associates, driving client experiences and performance goals.

The role emphasizes risk-aware decision-making, coaching, and development within a dynamic private client coverage context. The position requires 5–8 years of relevant experience and project management skills, with a Bachelor’s degree or equivalent.

Qualifications

• 5-8 years relevant experience.
• Project management experience.

Responsibilities

• Directly manages a team of up to 25 associates to achieve individual and team performance goals.
• Coaches and mentors the team to a customized client base handling client requests and delivering a remarkable client experience.
• Manages various performance and productivity objectives through the use of systems and tools.
• Provides leadership, guidance and feedback on individual performance and development.
• Creates and fosters a trusting work environment with focus on retention.
• Ensures a culture of accountability, integrity and respect.
• Participates in group projects and continuous quality improvement activities.
• Participates in recruitment activities as needed.
• Appropriately assess risk in business decisions, safeguarding Citi and assets, ensuring compliance.

Skills

People management

Client services

Project management

Leadership

Communication

Education

Bachelor’s degree

Job description

Citigroup Inc. seeks a Client Service Manager to provide full leadership and supervision across a team of up to 25 associates, driving client experiences and performance goals.

The role emphasizes risk-aware decision-making, coaching, and development within a dynamic private client coverage context. The position requires 5–8 years of relevant experience and project management skills, with a Bachelor’s degree or equivalent.