Client Services Lead: People Delivery & Growth

ALPHAEUS PTE. LTD.; Singapore; On-site; SGD 70,000 - 90,000; Full time

Job summary

Alphaeus, a Singapore-based technology solutions company, seeks a Team Leader, Client Services & People Delivery to manage client relationships, lead manpower delivery and ensure our people and projects are well supported. You will be the key contact for clients, oversee onboarding, deployments, and transitions, and drive performance updates.

The role requires 5+ years in recruitment, client services or workforce management with at least 2 years in supervision, plus strong communication and

Qualifications

• Must have strong client engagement and relationship-building abilities.
• Excellent communication and interpersonal skills are required.
• Proven negotiation and coaching capabilities are essential.

Responsibilities

• Be the key point of contact for assigned clients and build strong working relationships.
• Understand client workforce needs and ensure timely manpower fulfilment.
• Work with Recruitment to manage hiring, including high-volume and mass recruitment.
• Oversee onboarding, deployment, replacements and workforce transitions.
• Monitor manpower status, service levels and operational performance.
• Collaborate with HR Operations to resolve employee and workforce matters.
• Identify service gaps and proactively address client and operational issues.
• Prepare and share regular account and performance updates.
• Partner with Business Development to identify opportunities to grow and retain client accounts.
• Lead and collaborate with internal teams to deliver a smooth client and employee experience.

Skills

Client engagement

Communication skills

Interpersonal skills

Negotiation

Coaching

Problem solving

Adaptability

Education

Degree or Diploma

Job description

Alphaeus, a Singapore-based technology solutions company, seeks a Team Leader, Client Services & People Delivery to manage client relationships, lead manpower delivery and ensure our people and projects are well supported. You will be the key contact for clients, oversee onboarding, deployments, and transitions, and drive performance updates.

The role requires 5+ years in recruitment, client services or workforce management with at least 2 years in supervision, plus strong communication and