Client Services Executive (Group Policy Admin/Employee Benefits)

ALLIANCE HEALTHCARE GROUP LIMITED; Singapore; On-site; SGD 30,000 - 48,000; Full time

Job summary

Alliance Healthcare Group Limited in Singapore is seeking a diligent Admin/Account Support to join our client services team. You will assist in developing and implementing technical parameters, monitor renewals, and provide regular analysis to clients.

The ideal candidate has 1–2 years of relevant experience, proficient in MS Office, strong communication skills, and the ability to work under pressure as part of a team.

Qualifications

• 1–2 years of working experience in a relevant industry and role.
• Healthcare Insurance (Employee Benefits) experience is a plus.
• Proficient in Microsoft Office Applications.
• Good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

Responsibilities

• Administer and drive development and implementation of technical parameters, policies and frameworks.
• Monitor renewals, movements requests, and ensure timely updates.
• Provide regular analysis or ad-hoc reports to clients on portfolio performance.
• Account management for assigned accounts and support the team as needed.
• Maintain high-quality interactions with touchpoints and elevate resolutions for clients.
• Any other tasks as assigned.

Skills

Microsoft Office

Interpersonal skills

Customer service

Team player

Pressure handling

Job description

What You'll be Doing

• Administer and drive development and implementation of technical parameters, policies and frameworks.
• Monitor that new and existing implementations, renewals, and movements requests are updated promptly.
• Provide and assist in regular analysis or ad-hoc reports to clients on the performance of each portfolio.
• Account management for assigned accounts and provide support to the team where required.
• Maintain high quality interactions with all touch points and elevate resolutions in a client centric manner.
• Any other tasks as assigned.

What We Are Looking for

• At least 1-2 years of working experience in relevant industry and role.
• Candidates with prior experience with Healthcare Insurance provider (Employee Benefits) will be an added advantage.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.