Lead Consultant - Client Services, Health & Benefits

Wtw; Singapore; On-site; AUD 136,000 - 204,000; Full time

Job summary

WTW in Singapore seeks a Lead Consultant to manage client relationships for Health & Benefits, oversee project delivery, and guide proposal development and contract scoping. You will negotiate vendor renewals and design funding arrangements while delivering clear, data-driven client reports and presentations.

The role requires strong communication, senior-level English writing, and deep knowledge of the Singapore marketplace, with a focus on customer service and innovative solutions.

Qualifications

• 5+ years in Health & Benefits consulting or brokerage or C&B function.
• Familiar with local Singapore regulatory and vendor landscape.
• Excellent client-facing communication.
• Proficient in MS Office.
• Fluent in English, with strong report writing.

Responsibilities

• Manage client relationships in health & benefits.
• Define scope of methodology, proposals and consulting contracts.
• Project management to ensure delivery on time, within budget and high quality.
• Manage H&B vendor renewals and negotiations.
• Design efficient plan designs and funding arrangements.
• Prepare client reports, recommendations and presentations.

Skills

HB knowledge

Client relations

Communication

English proficiency

Vendor marketplace knowledge

Customer service

Microsoft Excel

Microsoft Word

Education

BCP

ComGI

PGI

HI

M5

M9

M9A

Tools

Microsoft Excel

Microsoft Word

Job description

Lead Consultant - Client Services, Health & Benefits

• Requisition identifier: 202606097
• Location: Singapore
• Employment type: Full time

Description

The Role

• Responsible for managing customer relationships in the area of health & benefits
• Define the scope of the methodology and proposal preparation and consulting contracts.
• Project management of clients, guaranteeing delivery on time, within budget and with high quality
• Manage H&B vendor renewals and negotiations
• Design efficient plan designs and funding arrangements that fit client’s need.
• Demonstrate proficient writing, oral presentation skills in client reports, recommendations, and presentations
• Provide claims analysis reports, including loss ratio, frequency of the use, member profile, etc.
• Provide annual benchmarking comparison relating to H&B clients
• Internal system updates relate to benefits matters
• Analysis about the advantages and disadvantages of the plan funding model (insured or self-insured); development of performance indicators for monitoring results
• Legislative updates: communicate Human Resources team any changes in local laws related to group life insurance, medical and dental benefits; and potential direct and/or indirect impacts on the company’s current benefits programs

Qualifications

The Requirements

• Minimum of 5 years experience in a Health & Benefits consulting or brokerage role, or from a C&B function in industry.
• Meet requirements of the following including: BCP, ComGI, PGI, HI, M5, M9 and M9A papers (M9A is preferred but not mandatory)
• Excellent ability to communicate effectively with a strong focus on customer service
• Good oral and written communication skills
• Deep knowledge of the Singapore vendor marketplace
• Technical proficiency in Singaporean employee benefits
• Broad understanding of compliance issues related to local legislation
• Proficiency in Microsoft Office (especially Excel and Word);
• Proficiency in English languageClient Focus
• Influence and Selling
• Results Focus
• Collaboration
• Thought Leadership and Innovation

Equal Opportunity Employer