Client Services Executive (Group Policy Admin/Employee Benefits)

Alliance Healthcare Group; Singapore; On-site; SGD 42,000 - 54,000; Full time

Job summary

Alliance Healthcare Group in Singapore is seeking a customer-focused professional to administer and drive the development of technical parameters, policies, and frameworks. You will monitor renewals and movements, support portfolio performance reporting, and manage assigned accounts while maintaining high-quality client interactions.

The role requires 1–2 years of relevant experience, familiarity with Employee Benefits, and strong MS Office skills.

Qualifications

• 1–2 years of working experience in relevant industry and role.
• Experience with Healthcare Insurance provider (Employee Benefits) is advantageous.
• Proficient in Microsoft Office applications.
• Good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

Responsibilities

• Administer and drive development and implementation of technical parameters, policies and frameworks.
• Monitor that new and existing implementations, renewals, and movements requests are updated promptly.
• Provide and assist in regular analysis or ad-hoc reports to clients on portfolio performance.
• Account management for assigned accounts and provide support to the team.
• Maintain high quality interactions with all touch points and escalated resolutions in a client centric manner.
• Any other tasks as assigned.

Skills

Customer service

Interpersonal skills

Communication

Team player

Pressure handling

Tools

MS Office

Job description

What You'll be Doing

• Administer and drive development and implementation of technical parameters, policies and frameworks.
• Monitor that new and existing implementations, renewals, and movements requests are updated promptly.
• Provide and assist in regular analysis or ad-hoc reports to clients on the performance of each portfolio.
• Account management for assigned accounts and provide support to the team where required.
• Maintain high quality interactions with all touch points and escalated resolutions in a client centric manner.
• Any other tasks as assigned.

What We Are Looking for

• At least 1-2 years of working experience in relevant industry and role.
• Candidates with prior experience with Healthcare Insurance provider (Employee Benefits) will be an added advantage.
• Proficient in Microsoft Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.