Client Services Executive (Employee Benefits)

Alliance Healthcare Group; Singapore; Presencial; SGD 29 000 - 42 000; Tempo integral

Resumo da oferta

Alliance Healthcare Group in Singapore is seeking a proactive Client Service Executive to handle incoming queries from customers and patients, delivering exceptional service and guidance in a timely manner.

You will manage client communications via email and phone, maintain client databases, assist with system setups, generate reports, and support contract renewals. The role requires good interpersonal skills and proficiency in MS Office; healthcare insurance experience is a plus.

Qualificações

• Experience in customer service or client support.
• Proficient in MS Office Applications.
• Healthcare insurance knowledge is a plus.

Responsabilidades

• Manage a portfolio of corporate clients and be the first point of contact via emails or calls.
• Troubleshoot and resolve client requests, coordinating with internal support teams.
• Maintain Client database with data entry and uploads.
• Assist with client implementation and system setups.
• Prepare monthly and ad-hoc client reports.
• Handle client contract renewals and upsell of services where applicable.
• Perform administrative tasks including card preparation, documentation, filing.
• Assist with accounts receivable follow-ups when required.

Conhecimentos

Interpersonal & communication skills

Ferramentas

MS Office Applications

Descrição da oferta de emprego

About the Opportunity

We are currently seeking Client Service Executives to join the team. In this position, you will be part of a team responsible for incoming customers/patients queries and delivering superior customer experience through providing assistance/guidance in in a timely manner.

What You'll be Doing

• To manage a portfolio or corporate clients, this position will be the first point of contact and support to the client via emails or calls.
• Troubleshoot and resolve client requests or issues promptly, to coordinate with internal support teams where required.
• Maintenance of Client database, including data entry and uploads.
• Client implementation and system setups.
• Generate and prepare monthly/ad-hoc Client reports.
• Client contract renewals and upsell of services where applicable.
• Other administrative tasks including but not limited to member card preparation, documentation, filing, etc.
• Assist with accounts receivable follow-ups where required.

What We Are Looking for

• Candidates with prior experience with Healthcare Insurance provider will be an added advantage.
• Proficient in MS Office Applications.
• Possess good interpersonal and communication skills.
• Ability to work under pressure.
• Passion for customer service and a good team player.

We regret to inform that only shortlisted applicants will be notified for an interview.

To learn more about our Organization, please visit https://alliancehealthcare.com.sg.