Senior Client Manager – Employee Benefits

Ethos BeathChapman; Singapore; On-site; SGD 120,000 - 160,000; Full time

Job summary

BeathChapman Pte Ltd in Singapore is seeking a Senior Client Manager to manage and grow a portfolio of corporate Employee Benefits clients. You will lead relationship management, renewals, and strategic advisory to optimise benefits programmes and drive portfolio growth.

The role requires at least 5 years in Employee Benefits broking or corporate client management, strong insurer relationships, and a commercial mindset to support new business development in a regulated environment.

Qualifications

• Minimum 5 years in Employee Benefits broking, consulting, or corporate client management.
• Strong knowledge of group insurance products and insurer relationships.
• Experience managing corporate accounts, renewals, and insurer negotiations.
• Analytical skills in claims analysis, loss ratios, and benchmarking.
• Commercially driven with experience supporting new business development.
• Singapore-recognised insurance or professional qualifications.

Responsibilities

• Manage and strengthen relationships with corporate clients and senior stakeholders.
• Lead end-to-end renewal process including insurer negotiations and placement.
• Analyse claims experience and premium movements to provide insights.
• Advise on benefits programme design, benchmarking and cost optimisation.
• Prepare renewal proposals and portfolio reviews for stakeholders.
• Oversee servicing and claims escalations to ensure client satisfaction.
• Support business development including tenders, proposals and presentations.
• Identify cross-selling opportunities to grow the portfolio.
• Ensure compliance with regulatory requirements and internal policies.

Skills

Employee Benefits

Client management

Renewals leadership

Insurer negotiations

Analytical capabilities

Education

Insurance qualification recognised in Singapore

Job description

About the Role

Our client is seeking an experienced Senior Client Manager to manage and grow a portfolio of corporate Employee Benefits clients. This role combines strategic client relationship management, benefits consulting and business development, with a focus on delivering tailored solutions, optimising benefits programmes and driving sustainable portfolio growth.

Key Responsibilities

• Manage and strengthen relationships with corporate clients, including HR, Finance and senior management stakeholders.
• Lead the end-to-end renewal process, including strategic planning, insurer negotiations, placement, implementation and ongoing servicing.
• Analyse claims experience, utilisation trends, loss ratios and premium movements to provide actionable insights and recommendations.
• Advise clients on benefits programme design, market benchmarking, cost optimisation and employee benefits enhancements.
• Prepare and present renewal proposals, portfolio reviews and strategic recommendations to key stakeholders.
• Oversee complex servicing and claims escalations, ensuring timely resolution and high client satisfaction.
• Support business development initiatives, including prospect meetings, tenders, proposals and client presentations.
• Identify cross-selling opportunities to strengthen client relationships and drive portfolio growth.
• Ensure adherence to regulatory requirements, internal policies, and service standards.

Requirements

• Minimum 5 years of experience in Employee Benefits broking, consulting or corporate client management.
• Strong knowledge in group insurance products, insurer relationships and market practices.
• Proven experience managing corporate accounts, renewals, insurance placements and insurer negotiations.
• Strong analytical capabilities, particularly in claims analysis, loss ratios, benefits benchmarking and cost management.
• Commercially driven, with experience supporting new business development and client acquisition.
• Relevant insurance or professional qualifications recognised in Singapore.

CW

Reg. No. R2199597

BeathChapman Pte Ltd

Licence no. 16S8112