Executive, Account Management

5G-Starlink Pte.; Singapore; Presencial; SGD 60.000 - 90.000; Jornada completa

Descripción de la vacante

5G-Starlink Pte. is seeking an Executive, Account Management to oversee a portfolio of corporate healthcare clients in Singapore. You will nurture relationships, resolve issues, and act as the single point of contact to ensure service excellence and renewals.

You will lead client reviews, demonstrate value through quality, compliance, and cost-saving initiatives, and coordinate with internal teams to meet SLAs and regulatory requirements.

Formación

• Experience in corporate healthcare industry and/or managing claims or insurance functions preferred.
• 1–2 years client servicing experience in insurance broking or banking is favorable.
• Excellent written and spoken English communication skills.

Responsabilidades

• Review current processes and implement enhancements.
• Ensure internal controls and procedures are followed.
• Oversee performance monitoring and quality control of service delivery.
• Communicate client requirements and SLAs to other managers.
• Oversee annual audits and periodic internal audits for compliance.
• Responsible for the day-to-day running of assigned clients.

Conocimientos

Corporate healthcare servicing

Singapore market knowledge

Claims handling

Quality programs

Public speaking

People management

Working under pressure

Descripción del empleo

About the job Executive, Account Management

Key Performance Indicators:

• 100% client retention and renewal of all assigned clients
• Upsell/ Cross-sell and secure business referrals from new & existing clients
• Grow Gross Profit, EBITDA & Net Profit of assigned portfolio

Service

• Support the Manager, Account Manager to establish and continuously enhance key relationships with assigned clients
• Resolve issues to achieve customer satisfaction
• Act as single point of contact for all client issues (Private Banking Experience)

Value Creation

• Quarterly/ 6-monthly review meetings with clients
• Demonstrate our ability to provide Service Quality, Clinical Quality and Financial Quality
• Showcase and highlight the value created for the client in terms of
• Claims savings (Overall and Utilisation per member per year)
• Service Level Agreements (SLA)
• Value added services (Chronic Disease Management Program, Benefits enhancements, Onsite Health Screening etc)

Key Roles and Responsibilities:

• Continuously review current processes, identifying and implementing necessary enhancements and innovation;
• Ensure consistency in all internal control practices and procedures;
• Oversee performance monitoring and quality control of service delivery, ensuring that it meets client requirements and SLAs and meets all compliance and other requirements;
• Communicate regularly with other managers of the Company, ensuring that they are fully informed of the client requirements and SLAs;
• Oversee and manage external annual as well as periodic internal audits to ensure compliance to accounting practices and guidelines;
• Responsible for the day-to-day running of the assigned clients;

Employee Specification

Key Skills:

• Relevant working experience in a servicing role in corporate healthcare industry
• Experience in understanding how the corporate healthcare industry in Singapore works
• Experience in medical claims handling and customer service, with particular emphasis placed on technical compliance, cost containment & service excellence
• Commitment to quality programs and data-driven program evaluation
• Strong written and verbal communication skills in English; a persuasive and passionate communicator with excellent public speaking skills
• Possess good people management & influencing skills
• Able to work under pressure and meet tight deadlines.

Qualifications:

• Experience: Preferably with experience in corporate healthcare industry and/or managing claims, insurance specific functions is preferred.
• Experience: Preferably with minimum 1-2 years Client Servicing experience in insurance broking, banking industry is favourable.