Client Service Manager

Tele-centre Services Pte Ltd; Singapore; On-site; SGD 60,000 - 80,000; Full time

Job summary

A leading customer service provider in Singapore is seeking a skilled Project Manager to oversee sales and client relationships. You will manage projects, develop marketing strategies, and ensure KPIs are met while handling client accounts. Ideal candidates will have at least five years of experience in the Contact Centre industry, particularly with government projects, and a degree in a relevant field. This is a fantastic opportunity to make a positive impact in a vibrant customer care environment.

Qualifications

• Minimum five years of experience in Contact Centre industry, particularly with government projects.
• COPC certification or equivalent preferred.
• Sound knowledge in contact centre operations and telephony/IT systems.

Responsibilities

• Manage sales and relationships with clients to meet KPIs.
• Develop and implement marketing plans and sales strategies.
• Accountable for performance management of assigned teams.

Skills

Client relationship management

Sales strategies

Project management

Operational KPIs

Customer understanding

Education

Degree in a related field

Tools

Microsoft tools

Job description

Responsible for the management of sales and relationships with particular clients by ensuring that all KPIs and operation requirements meet or exceed the expectation of clients. He or she is expected to assist in business development activities by generating sales among client accounts, such as upselling and cross‑selling our service offerings. He or she is to develop and maintain long‑term relationships with client accounts.

Job Description

• Own and take charge of entire assigned project and collaborate with business partners closely on all issues and reviews related to the outsourced campaigns/projects
• Accountable for contractual and internal KPIs and manage performance of assigned teams
• Involved in soft launches & pilot runs for all assigned projects and ensure smooth operations of call products and/or services
• Develop and implement annual marketing plans and sales strategies
• Secure new business and grow existing accounts
• Gaining a clear understanding of customers' businesses and requirements
• Making accurate, rapid cost calculations and providing customers with quotations and proposals
• To work closely with Operations members for projects and tenders
• Identify area for service improvements and makes recommendation to the management team
• Other ad hoc duties as assigned

Requirements

• At least a degree with minimum five (5) years of experience in Contact Centre industry and handling government projects in an operational or project management capacity
• COPC (Customer Operations Performance Centre) certification or equivalent is preferred
• Sound knowledge in contact centre operations, telephony/IT systems and contractual terms
• Proficient in Microsoft tools and preparing of management reports

If you’re enthusiastic and ready to make a positive impact on our customers, we want to hear from you! Join our team and be part of an exciting customer care experience.

Interested candidates may email us at [e-mail]

We regret that only shortlisted candidates will be notified.