Client Service Agent (Concierge)

Jones Lang LaSalle Incorporated; Singapore; In loco; SGD 42.000 - 64.000; Tempo pieno

Descrizione del lavoro

Jones Lang LaSalle Singapore is seeking an Assistant Client Services Supervisor to manage day-to-day client floor operations in a professional manner while meeting client needs. Location: on-site Singapore.

The role requires strong and professional communication skills to deal with private banking clientele, cultural sensitivity, adherence to policies, teamwork, and a commitment to maintaining service standards and client satisfaction.

Competenze

• At least 2 years’ experience within the hotel/hospitality industry.
• Strong and professional communication skills needed to deal with private banking clientele.

Mansioni

• Assist Asst. Client Services Supervisor to manage the day-to day Client floor Operation in a professional manner while meeting client needs.
• Ensure Greeting upon receiving of clients and show to the destined meeting room
• Updated in the booking system and called the User to inform the arrival of the clients
• Responds to requests for information, service, and assistance in a timely manner.
• Actively support an environment that supports teamwork, co-operation & performance excellence
• Have excellent communication and interpersonal skills.

Conoscenze

Communication skills

Interpersonal skills

Customer service

Teamwork

Descrizione del lavoro

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

• Assist Asst. Client Services Supervisor to manage the day-to day Client floor Operation in a professional manner while meeting client needs.
• Need to be culturally sensitive and perform work ethically and with integrity.
• Follow policies and procedures to complete tasks efficiently.
• Ensure Greeting upon receiving of clients and show to the destined meeting room
• Updated in the booking system and called the User to inform the arrival of the clients
• Beverages orders are taken and served to the client
• Good knowledge of the surrounding places ie: location of the ATM, restaurant, direction to the train station
• Responds to requests for information, service, and assistance in a timely manner.
• Actively support an environment that supports teamwork, co-operation & performance excellence
• Have excellent communication and interpersonal skills.
• To participate Department briefings and team meetings.
• Ensure Operations procedures are followed to ensure service standards are maintained
• Monitoring of guidelines and strategies to protect health and safety of staff and others, protect Client and Jones Lang LaSalle reputations.
• Report any issues or concerns back to Management.
• Pro-actively manage Client expectations ensuring that the service levels are maintained.
• Good Knowledge of the Client protocol
• There will be cross team training.

Requirements At least 2 years’ experience within the hotel/hospitality industry. Strong and professional communication skills needed to deal with private banking clientele.

Location: On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you’re pursuing.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.