Customer Services Officer

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 25,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore is seeking a Customer Service Associate to represent the organisation professionally and assist tenants and visitors. You will respond to inquiries, relay information accurately, and maintain a welcoming environment on site.

The role requires at least an O-Level qualification and 1 year of relevant experience, with proficiency in MS Word, Excel and PowerPoint. You will need to be courteous, proactive, and capable of handling visitors and tenant

Qualifications

• Minimum GCE 'O' Level and 1 year of relevant work experience.
• Polite, professional service mindset and good communication.
• Ability to handle inquiries and provide accurate information.
• Familiar with MS Word, Excel, PowerPoint.

Responsibilities

• Present the outward face of the organisation; maintain professionalism.
• Reply politely to inquiries or refer to the appropriate location.
• Be polite and courteous but firm when dealing with the public.
• Effectively communicate with visitors and tenants; provide warm welcomes.
• Maintain security awareness and assist with visitor registration and passes.
• Handle visitor/tenant complaints and escalate as needed.

Skills

Customer service

Communication

Interpersonal skills

Proactive

Education

GCE O' Level

Tools

Microsoft Word

Excel

PowerPoint

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Location: Northeast

Role Function:

Responsible and accountable for the performance and operations of the Customer Service in the property.

Duties and responsibilities

• Present the outward face of an organisation and therefore must be seen to be above reproach.
• Reply politely to all enquiries or refer them to the location where the information may be obtained.
• Under all circumstances, you must not be rude.
• Be polite and courteous but firm when dealing with members of the public.
• Effective Communication with the visitors / tenants is required.
• Verbally embrace the visitors / tenants with a warm welcome greeting and a smile.
• Convey the right information effectively to visitors/tenants.
• Respond courteously both over the telephone and via face-to-face inquiries of visitors, tenants and the general public.
• Maintaining security by becoming familiar with the surroundings, tenants and visitors.
• Handling visitors/tenants complaints on any major or minor incidents.
• Handling A&P redemption programs with proper documentation.
• Be aware of all incidents occurring and are responsible in disseminating the information to the rest in the team.
• Render customer service assistance and to assist Security Officers in registering visitors.
• Attend to visitor’s enquiries.
• Visitor Passes issued are for use on a daily basis and thus not to be retained overnight.
• Personnel are required to follow up with the visitor concerned and lost fees shall be incurred for loss of pass. Amount collected will be handed over to a designated department.
• Ensure that all Lost & Found items are well documented and handed over to a designated department for proper safe-keeping.
• Investigating and solving visitors problems which may be complex or complicated that have been passed on by security officer such as loss of building passes or etc, and Undertakes ad hoc responsibilities that may be assigned from time to time.

Key Competencies & Performance Measures

• Minimum GCE 'O' Level and 1 year of relevant working experiences.
• Pleasant personality with genuine aptitude for service-related work.
• Other language skills will be a plus factor.
• Great communication and interpersonal skills.
• Proactive and solution oriented, friendly with assertive and personable nature.
• Demonstrate initiative and able to work independently.
• Experience in using Microsoft Word, Excel, PowerPoint.
• Decorous telephone etiquette.
• Ability to work under pressure and managed difficult customers.
• Ensure Client and tenants customer satisfaction.
• Receive high level of satisfaction from tenants, clients and general public in relation to building performance and execution of duties.
• Be polite and courteous but firm when dealing with members of the public.
• Be smartly and properly dressed at all times.
• Shall not indulge in unnecessary idle conversations with staff, contractors/workers or members of the public. However, she/he can be cordial, polite and courteous to them.
• Shall not get too acquainted with the workers, contractors and/or their staff.
• Shall avoid his personal friends acquaintances to visit him while on duty.

Location: On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

JLL Privacy Notice Jones Lang LaSalle (JLL), together with its subsidiaries and affiliates, is a leading global provider of real estate and investment management services. We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail]. This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world.

For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500 company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.