Community Ambassador - Reception

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 60,000 - 100,000; Full time

Job summary

Jones Lang LaSalle Incorporated in Singapore seeks a Community Ambassador to lead client engagement and events, working with the FM team to foster empowerment and exceptional service. You will implement internal and external communications, coordinate events, and build relationships with clients and stakeholders on-site.

The role requires 5+ years in event management or front of house, a strong portfolio of events, and excellent time management and communication skills.

Qualifications

• More than 5 years’ event management or front of house experience in hospitality or real estate.
• Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events).
• Excellent time management and communication skills.
• Sales skills and ability to build productive business relationships.

Responsibilities

• Lead client engagement strategies and build a community of ambassadors.
• Oversee internal communications to improve culture and engagement.
• Plan and execute monthly/annual events, from decor to catering and guest lists.
• Manage on-site contractors and vendor meetings to ensure quality service.

Skills

Event management

Client relations

Communication

MS Office

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

The Community Ambassador will be part of the wider Regional Workplace Experience Community and is responsible for leading the team in forging a lasting, open and collaborative relationship with clients through the delivery of a unique and authentic experience. You will be involved in the implementation of all internal & external communication strategies and events management in collaboration with client’s leadership to drive a purposeful fusion of life and work based on authentic human experiences.

Client Engagement

Create a fun and impactful client engagement strategy Engage with all guests, employees and key stakeholders Embed in the FM team a culture of empowerment, engagement and fulfilment. Work with relevant parties on space management through data analytics Develop client support/feedback initiatives e.g. FAQ Build a community of ambassadors to deliver soft services that are authentic, caring and able to provide timely services.

Communication

Lead the development and implementation of all internal communication strategies in collaboration with client leadership with a focus on improving culture and employee engagement. Liaison with JLL team and client on soft service delivery Share regular event and celebration content through client’s internal monitors, blog posts, newsletters and other communication channels. Adopt innovative communication strategies Champion monthly meetings with stakeholders to enhance relationships.

Event Management

Formulate a monthly/annual calendar of events and implementation plan Build and maintain Standard Operating Procedures Organize facilities and manage all event details such as decor, catering, entertainment, transportation, location, invitee list, special guests, equipment, promotional material etc. Providing outstanding customer service and organizing memorable events that exceed client expectations Propose ideas to improve event and service quality Events reporting and customer feedback survey Develop an event planning process that is simple to adopt and implement Assist in the coordination of event orders with clients, team and vendors Develop and manage the vendor network.

Procurement & Vendor Support

Assist in the management of all contractors on site to ensure they perform to the required standards (including inspection of vendors’ works) Assist in the procurement of consumables and services as required Host monthly/quarterly vendor meetings, upload minutes of meetings, action plans and improvement plans.

Finance Admin Support

Assist in financial processes to ensure that all financial management requirements are completed in a timely and accurate manner JDE PO/GR, Peoplesoft invoices, Corrigo WOs, track DAS reports and submit monthly accruals report to Workplace Manager Ensure Finance KPIs scores are met.

Risk Management

Assist in the event risk management program Participate in the disaster recovery and business continuity plans as required Follow established escalation procedures and incident reporting procedures Adhere to Jones Lang LaSalle’s business conduct by ensuring compliance with the firm’s guidelines, procedures and strategies.

Candidate Specification

Experience

More than 5 years’ event management or front of house experience in the hospitality or real estate industry Impressive portfolio of previously managed events (weddings, meetings, parties, corporate events) Excellent time management and communication skills Sales skills and ability to build productive business relationships Ability to manage multiple projects independently MS Office proficiency.

Task Skills

Project management Planning and organizing. Strong social media literacy Customer relationship management.

Personal Skills

Strong communications and customer focus skills with the ability to interface and relate to the different stakeholders in the organization Confident, friendly & engaging Strong drive and persistence to achieve results Creative thinking with an open mind that is balanced by a strong sense of realism and practicality.

Location: On-site –Singapore Job Tags: Hiring

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At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.