Concierge Officer

Jones Lang LaSalle Incorporated; Singapore; On-site; SGD 29,000 - 42,000; Full time

Job summary

Jones Lang LaSalle Incorporated is seeking a Concierge Officer in Singapore to deliver premium customer service at a Grade A office tower. You will greet visitors and tenants, assist with inquiries, manage access control, and coordinate with management for repairs and services.

The role emphasizes professionalism, confidentiality, and efficient handling of requests in a fast-paced environment. On-site work in Singapore is required.

Qualifications

• Diploma or equivalent.
• Hospitality management or related certifications are desirable.
• Previous customer service or hospitality experience in premium office environments.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational and multitasking abilities.

Responsibilities

• Greet and welcome visitors, tenants and employees in a courteous, professional manner.
• Provide information on building facilities, services and amenities.
• Manage access control systems to ensure only authorized entrants.
• Issue building access cards, parking permits and other documents as needed.
• Receive, sort and distribute mail, packages and deliveries promptly.
• Maintain visitor logs and tenant directories with accurate contact details.
• Coordinate with building management and maintenance teams for services.
• Operate helpdesk portal/app and monitor emails.
• Monitor security systems and respond to emergencies following protocols.

Skills

Interpersonal skills

Communication

Multitasking

Education

Diploma or equivalent

Hospitality management

Tools

Building portal

Office apps (email, ICT)

Job description

JLL empowers you to shape a brighter way. Our people at JLL are shaping the future of real estate for a better world by combining world class services, advisory and technology for our clients. We are committed to hiring the best, most talented people and empowering them to thrive, grow meaningful careers and to find a place where they belong. Whether you’ve got deep experience in commercial real estate, skilled trades or technology, or you’re looking to apply your relevant experience to a new industry, join our team as we help shape a brighter way forward.

Title: Concierge Officer

Position Objectives: To provide excellent customer service at a premium Grade A Office Tower.

Duties & Responsibilities

• Customer Service: Greet and welcome visitors, tenants, and employees in a courteous and professional manner.
• Assist with inquiries, provide information on building facilities, services, and amenities.
• Manage access control systems, ensuring only authorized individuals enter the building.
• Tenant and Visitor Assistance: Effectively handle a wide range of concierge requests and enquiries.
• Assist with issuing building access cards, parking permits, or other necessary documents.
• Administrative Support: Receive and distribute mail, packages, and deliveries promptly.
• Maintain accurate visitor logs, tenant directories, and contact information.
• Coordinate with building management and maintenance teams for repairs, cleaning, or other required services.
• Manage helpdesk portal/ app and emails.
• Security and Safety: Monitor security system such as access control systems and visitor management systems to ensure the building's security.
• Respond to emergency situations promptly, following established protocols and procedures.
• Report security incidents, suspicious activities, or safety hazards to management team.
• Communication and Professionalism: Maintain effective communication with tenants, employees, contractors, and other stakeholders via phone, email, and in-person interactions.
• Provide clear and concise information on building policies, procedures, and regulations.
• Handle sensitive information and maintain confidentiality.
• Performance Indicators: Successful completion of scheduled activities.
• Achieve KPIs.
• Ensure that a high level of professionalism and customer service are always maintained.
• Client and tenant’s customer satisfaction.
• Meet standards and audit requirements.

Knowledge / Experience

• Diploma or equivalent.
• Additional education or certifications in hospitality management, customer service, or related fields are desirable.
• Previous experience in a customer service or hospitality role is preferred, or previous experience in premium office environment.
• Excellent interpersonal and communication skills, both verbal and written.
• Strong organizational and multitasking abilities to manage multiple requests and priorities efficiently.
• Proficiency in computer systems, building portal, app, email, and other standard office tools.
• Ability to adapt to a fast-paced and dynamic environment.
• Strong problem-solving skills and the ability to remain calm under pressure.
• Security awareness and familiarity with emergency protocols.

Attributes / Behaviours

• Professionalism and confidentiality: A concierge officer must maintain a high level of professionalism and exercise discretion and confidentiality when dealing with sensitive client information or requests.
• Adaptability and flexibility: The ability to adapt to changing situations and work under pressure is essential, as concierge officers often face unexpected challenges or last-minute requests.

Location

On-site –Singapore

At JLL, we harness the power of artificial intelligence (AI) to efficiently accelerate meaningful connections between candidates and opportunities. Using AI capabilities, we analyze your application for relevant skills, experiences, and qualifications to generate valuable insights about how your unique profile aligns with the specific requirements of the role you're pursuing.

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We take our responsibility to protect the personal information provided to us seriously. Generally the personal information we collect from you are for the purposes of processing in connection with JLL’s recruitment process. We endeavour to keep your personal information secure with appropriate level of security and keep for as long as we need it for legitimate business or legal reasons. We will then delete it safely and securely. For more information about how JLL processes your personal data, please view our Candidate Privacy Statement. For additional details please see our career site pages for each country.

Jones Lang LaSalle (“JLL”) is an Equal Opportunity Employer and is committed to working with and providing reasonable accommodations to individuals with disabilities. If you need a reasonable accommodation because of a disability for any part of the employment process – including the online application and/or overall selection process – you may email us at [e-mail].

This email is only to request an accommodation. Please direct any other general recruiting inquiries to our Contact Us page.

At JLL, we give you the opportunity, knowledge and tools to own your success, because we value what makes each of us unique. We help our people thrive, grow meaningful careers and find a place where they belong. Together, we strive to be exceptional and shape a better world. For over 200 years, JLL (NYSE: JLL), a leading global commercial real estate and investment management company, has helped clients buy, build, occupy, manage and invest in a variety of commercial, industrial, hotel, residential and retail properties. A Fortune 500® company with operations in over 80 countries around the world, our employees bring the power of a global platform combined with local expertise. Driven by our purpose to shape the future of real estate for a better world, we help our clients, people and communities SEE A BRIGHTER WAYSM. JLL is the brand name, and a registered trademark, of Jones Lang LaSalle Incorporated. For further information, visit jll.com.