Client Relations Executive / Customer Experience Specialist / Client Success Manager

Namaste Folks; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Namaste Folks is seeking a Client Relations Executive / Customer Experience Specialist / Client Success Manager for a full-time hybrid role in Singapore. You will manage day-to-day client interactions, ensure needs are understood, and translate them into actionable solutions, coordinating with internal teams.

You will monitor satisfaction, handle escalations professionally, prepare updates and reports, and support brand initiatives.

Qualifications

• Strong relationship and account management experience.
• Excellent client relations and outcome-focused approach.
• Clear, professional communication with diverse stakeholders.
• Experience in customer experience or client success.
• Experience in client-facing roles in marketing, branding or related services.
• Strong organizational and time management in a fast-paced environment.
• Ability to collaborate with cross-functional teams in a hybrid setting.
• Diploma or degree in Business/Marketing/Communications or equivalent experience.

Responsibilities

• Manage day-to-day client interactions and needs.
• Oversee client accounts and coordinate internal teams.
• Monitor client satisfaction and identify improvement opportunities.
• Prepare regular updates and reports for clients.
• Handle escalations professionally and support brand initiatives.
• Build trust and maintain strong client relationships to help brands grow.

Skills

Business Relationships

Account Management

Client Relations

Communication

Customer Experience

Feedback Analysis

Cross-functional Collab

Hybrid Work

Education

Diploma/degree in Business

Job description

Role Description

This full-time hybrid role, based in Singapore, combines in-office collaboration with some work-from-home flexibility. The Client Relations Executive / Customer Experience Specialist / Client Success Manager is responsible for managing day-to-day client interactions, ensuring that client needs are understood, addressed promptly, and translated into actionable solutions. Responsibilities include overseeing client accounts, coordinating internal teams to deliver services, monitoring client satisfaction, and proactively identifying opportunities to improve the customer experience. The role involves preparing regular updates and reports for clients, handling escalations professionally, and supporting brand initiatives that align with each client’s goals. The successful candidate will act as a primary point of contact, building trust and maintaining strong relationships that help clients’ brands grow.

Qualifications

• Candidates should possess strong Business Relationship Management and Account Management skills to oversee client portfolios and support long-term partnerships.
• Candidates should possess excellent Client Relations and Relationship Building skills to serve as a dependable, solution-oriented contact for clients.
• Candidates should possess clear and professional Communication skills, including the ability to present information and manage expectations with diverse stakeholders.
• Candidates should possess skills in customer experience or client success, with the ability to analyze feedback and recommend improvements.
• Relevant experience in client-facing roles, such as account management, customer success, or business development, preferably in marketing, branding, or professional services.
• Strong organizational and time-management abilities, with comfort handling multiple clients and priorities in a fast-paced environment.
• Ability to collaborate effectively with cross-functional teams and work independently in a hybrid setting.
• Diploma or degree in Business, Marketing, Communications, or a related field is beneficial; equivalent work experience is also valued.