Customer Experience Manager

Amori Management Pte. Ltd.; Singapore; On-site; SGD 52,000 - 88,000; Full time

Job summary

Amori Management Pte. Ltd. is seeking customer-centric Customer Experience Managers to enhance the client journey by delivering exceptional service at every touchpoint.

The role welcomes mid-career professionals and entry-level candidates passionate about outstanding customer experiences. You will build strong client relationships, coordinate engagements, and collaborate with internal teams to ensure a consistent, high-quality service experience across channels.

Qualifications

• Singaporean/PR status required.
• Diploma or Bachelor's degree required.
• Experience in customer-facing roles such as hospitality, aviation, luxury retail, or premium service is a plus.
• Proficiency in English and Mandarin is required; Mandarin communication is preferred.
• Excellent interpersonal, communication, and customer relationship skills are essential.

Responsibilities

• Build and maintain strong relationships with clients by delivering professional and personalised service.
• Understand clients' needs and provide timely support throughout their engagement journey.
• Coordinate client meetings, follow-ups, and service-related activities.
• Collaborate with internal teams to ensure a seamless and consistent customer experience.
• Gather client feedback and identify opportunities to enhance service quality and client satisfaction.
• Resolve client enquiries professionally while maintaining high service standards.
• Support client retention initiatives and contribute to long-term relationship management objectives.

Skills

Customer service

Communication

Relationship management

Bilingual English Mandarin

Education

Local Polytechnic Diploma or Bachelor's Degree

Job description

We are seeking customer-centric and service-oriented individuals to join us as Customer Experience Managers. In this role, you will play a key part in enhancing the overall client journey by delivering exceptional service, building strong relationships, and ensuring a positive customer experience at every touchpoint. Whether you are a mid-career professional exploring a meaningful career switch, or an entry-level candidate ready to kick-start your career, we welcome your passion for creating outstanding customer experiences.

Responsibilities:

• Build and maintain strong relationships with clients by delivering professional and personalised service
• Understand clients' needs and provide timely support throughout their engagement journey
• Coordinate client meetings, follow-ups, and service-related activities
• Collaborate with internal teams to ensure a seamless and consistent customer experience
• Gather client feedback and identify opportunities to enhance service quality and client satisfaction
• Resolve client enquiries professionally while maintaining high service standards
• Support client retention initiatives and contribute to the firm's long-term relationship management objectives

Requirements:

• Singaporean/PR
• Minimum Local Polytechnic Diploma or any recognized Bachelor's Degree
• Prior experience in customer-facing roles such as hospitality, aviation, luxury retail, or premium customer service will be an advantage
• Proficiency in English & Mandarin. We are seeking candidates proficient in Mandarin to effectively communicate with Mandarin-speaking clients
• Excellent interpersonal, communication, and customer relationship management skills
• Customer-focused, proactive, and detail-oriented with a strong service mindset
• Professional, confident, and well-groomed with a strong customer service mindset
• Able to work independently while being a collaborative team player