Client Account Managers

RSBU GLOBAL ADVISORY PTE. LTD.; Singapore; On-site; SGD 52,000 - 78,000; Full time

Job summary

RSBU GLOBAL ADVISORY PTE. LTD. is seeking a Client Account Manager to serve as the main point of contact for assigned clients.

You will work with internal teams to promptly address needs and ensure smooth service delivery across corporate advisory, employment, luxury travel, events and lifestyle management functions. The role requires strong English communication, excellent client service, and the ability to coordinate with tax, accounts and CRM teams.

Qualifications

• Diploma or degree holder.
• Strong spoken and written English.
• Excellent client service, communication and interpersonal skills.
• Experience in the corporate services or corporate secretarial industry would be an advantage.
• Basic knowledge of ACRA requirements, company registration and statutory filing processes.
• Basic understanding of Singapore corporate taxation, including available tax exemptions and incentives, with the ability to coordinate technical enquiries with the tax team.
• Proficiency in Microsoft Excel and familiarity with CRM systems.
• Experience in tracking and following up on sales leads would be an advantage.

Responsibilities

• Build and maintain strong relationships with assigned clients.
• Support clients with day-to-day enquiries and service requests.
• Understand client needs and coordinate with internal teams to deliver the required services.
• Manage client onboarding and keep client information and records updated.
• Monitor deadlines, deliverables and outstanding matters, ensuring timely follow-up.
• Prepare proposals, quotations and service agreements.
• Follow up on leads and enquiries, maintaining accurate records in the CRM system.
• Address client concerns and elevate issues where necessary.
• Track service renewals, engagement status and follow-up requirements.
• Coordinate with the accounts team on invoices and billing matters.
• Prepare regular internal reports on client status, ongoing engagements, outstanding matters and follow-up actions.
• Attend relevant events and seminars to represent the company and build client relationships when required.

Skills

Client relationship management

Communication

Customer service

Organisational skills

CRM familiarity

Excel

Sales lead follow-up

Team collaboration

Education

Diploma or degree

Tools

CRM systems

Microsoft Excel

Job description

Company Overview

RSBU is a fast-growing group headquartered in Singapore, providing services across corporate advisory, employment agency, luxury travel, events, sports academy and lifestyle management. We pride ourselves on excellence, efficiency and exceptional service standards for both corporate and high-net-worth clients.

We are expanding and looking for a dedicated, organised and motivated Client Account Manager to join our team, manage client relationships and coordinate service delivery across our business functions.

About the role

You will be the main point of contact for assigned clients, working closely with our internal teams to address their needs promptly and professionally.

Key responsibilities

• Build and maintain strong relationships with assigned clients.
• Support clients with day-to-day enquiries and service requests.
• Understand client needs and coordinate with internal teams to deliver the required services.
• Manage client onboarding and keep client information and records updated.
• Monitor deadlines, deliverables and outstanding matters, ensuring timely follow-up.
• Prepare proposals, quotations and service agreements.
• Follow up on leads and enquiries, maintaining accurate records in the CRM system.
• Address client concerns and elevate issues where necessary.
• Track service renewals, engagement status and follow-up requirements.
• Coordinate with the accounts team on invoices and billing matters.
• Prepare regular internal reports on client status, ongoing engagements, outstanding matters and follow-up actions.
• Attend relevant events and seminars to represent the company and build client relationships when required.

Skills and requirements

• Diploma or degree holder.
• Strong spoken and written English. Additional language skills would be an advantage when communicating with clients from different backgrounds.
• Excellent client service, communication and interpersonal skills.
• Experience in the corporate services or corporate secretarial industry would be an advantage.
• Basic knowledge of ACRA requirements, company registration and statutory filing processes.
• Basic understanding of Singapore corporate taxation, including available tax exemptions and incentives, with the ability to coordinate technical enquiries with the tax team.
• Proficiency in Microsoft Excel and familiarity with CRM systems.
• Experience in tracking and following up on sales leads would be an advantage.
• Organised and able to manage multiple clients and competing deadlines.
• Proactive, with strong problem-solving and coordination skills.
• A team player who works well with colleagues across different functions.
• Applicants requiring work pass sponsorship may be considered, subject to eligibility and approval.