Junior Key Account Manager / Client Relationship Executive - Singapore

HELIOS SYSTEMS PTE. LTD.; Singapore; Sur place; SGD 42 000 - 62 000; Plein temps

Résumé du poste

HELIOS SYSTEMS PTE. LTD. in Singapore seeks a Junior Key Account Manager / Client Relationship Executive to build and grow relationships with corporate clients.

The role welcomes candidates with 1–4 years of relevant experience, especially from IT, SaaS, or hospitality-oriented client-facing roles. You will conduct client meetings, site visits, and business reviews, coordinating with internal teams to provide tailored solutions and excellent service.

Qualifications

• Bachelor's Degree or Diploma in Business, Marketing, IT, Hospitality, or related field.
• 1–4 years in KAM/relationship management, B2B sales, or client-facing roles.
• Experience in client meetings, site visits, presentations, and business reviews preferred.
• Strong English communication and interpersonal skills; able to travel within Singapore.

Responsabilités

• Manage and maintain relationships with corporate and business clients.
• Conduct regular client meetings, site visits, presentations, and business reviews.
• Coordinate with operations and support teams to ensure service delivery.
• Support renewals and identify opportunities for growth with key stakeholders.
• Prepare client visit reports and maintain CRM records.
• Assist in upselling and cross-selling opportunities.

Connaissances

Relationship management

B2B sales

Client meetings

Presentation skills

Negotiation

Independent worker

Formation

Bachelor's Degree or Diploma in Business, Marketing, IT, Hospitality

Description du poste

Job Title

Junior Key Account Manager / Client Relationship Executive

Location

Singapore

Job Details

Experience: 1-4 years

Language: English

Industry: IT / Technology / SaaS / Hospitality / Facilities / B2B Services

Travel: Required within Singapore for client meetings and site visits

About the Role

We are looking for a dynamic and client-focused Junior Key Account Manager / Client Relationship Executive to manage and develop relationships with corporate and business clients in Singapore.

This role is suitable for junior-level candidates with 1-4 years of relevant experience, particularly candidates from IT, Technology, SaaS, IT Services, Hotel/Hospitality, Facilities Management, or other client-facing industries.

Candidates do not necessarily need prior Key Account Manager experience if they have strong experience in client meetings, site visits, presentations, relationship management, customer handling, and business development/sales support.

Key Responsibilities

• Manage and maintain relationships with assigned corporate and business clients.
• Act as a key point of contact for customers and understand their requirements.
• Conduct regular client meetings, site visits, presentations, and business reviews .
• Visit client locations to understand requirements and ensure service satisfaction.
• Build and maintain relationships with key client stakeholders and decision-makers .
• Identify opportunities for upselling, cross-selling, renewals, and account growth .
• Understand customer challenges and coordinate with internal teams to recommend suitable solutions.
• Follow up with clients to ensure customer satisfaction and retention.
• Coordinate with operations, delivery, technical, and support teams for smooth service delivery.
• Handle customer queries, concerns, and escalations professionally.
• Prepare client visit reports, account updates, and follow-up plans.
• Maintain accurate customer information and activities in CRM.
• Support contract renewals and identify opportunities for long-term business relationships.
• Support new business opportunities from existing client relationships.Travel within Singapore for client meetings and site visits as required.

Requirements

• Bachelor's Degree or Diploma in Business, Marketing, Information Technology, Hospitality, or a related field .
• 1-4 years of relevant experience in one or more of the following: Key Account Management Client Relationship Management B2B Sales Business Development Corporate Sales Customer Success IT / Technology Sales Hotel / Hospitality Sales or Corporate Relations Other client-facing roles .
• Candidates from IT/Technology or Hotel/Hospitality backgrounds are welcome, provided they have relevant client-facing experience.
• Experience conducting client meetings, site visits, presentations, or customer reviews is highly preferred.
• Strong communication, negotiation, presentation, and interpersonal skills .
• Comfortable interacting with corporate clients and key stakeholders.
• Ability to understand client requirements and coordinate internally to provide suitable solutions or services./li>
• Strong follow-up and relationship-building skills.
• Basic understanding of B2B sales and commercial processes .
• CRM experience is an advantage.
• Strong English communication skills . Additional languages are an advantage.
• Ability to work independently and manage multiple clients.
• Willingness to travel within Singapore for client meetings and site visits.

Preferred Industry Background

• IT & Technology
• IT Services & Consulting
• Software / SaaS
• ERP / CRM
• Cloud Solutions
• Cybersecurity
• System Integrators
• Managed Service Providers (MSP)
• HR-Tech / HR Solutions
• Digital Transformation

Other Relevant Industries

• Hotels / Hospitality
• Facilities Management
• Corporate Services
• B2B Service Providers
• Customer Experience / Client Services