Client Success & Experience Lead (Hybrid, SG)

Namaste Folks; Singapore; Hybrid; SGD 60,000 - 90,000; Full time

Job summary

Namaste Folks is seeking a Client Relations Executive / Customer Experience Specialist / Client Success Manager for a full-time hybrid role in Singapore. You will manage day-to-day client interactions, ensure needs are understood, and translate them into actionable solutions, coordinating with internal teams.

You will monitor satisfaction, handle escalations professionally, prepare updates and reports, and support brand initiatives.

Qualifications

• Strong relationship and account management experience.
• Excellent client relations and outcome-focused approach.
• Clear, professional communication with diverse stakeholders.
• Experience in customer experience or client success.
• Experience in client-facing roles in marketing, branding or related services.
• Strong organizational and time management in a fast-paced environment.
• Ability to collaborate with cross-functional teams in a hybrid setting.
• Diploma or degree in Business/Marketing/Communications or equivalent experience.

Responsibilities

• Manage day-to-day client interactions and needs.
• Oversee client accounts and coordinate internal teams.
• Monitor client satisfaction and identify improvement opportunities.
• Prepare regular updates and reports for clients.
• Handle escalations professionally and support brand initiatives.
• Build trust and maintain strong client relationships to help brands grow.

Skills

Business Relationships

Account Management

Client Relations

Communication

Customer Experience

Feedback Analysis

Cross-functional Collab

Hybrid Work

Education

Diploma/degree in Business

Job description

Namaste Folks is seeking a Client Relations Executive / Customer Experience Specialist / Client Success Manager for a full-time hybrid role in Singapore. You will manage day-to-day client interactions, ensure needs are understood, and translate them into actionable solutions, coordinating with internal teams.

You will monitor satisfaction, handle escalations professionally, prepare updates and reports, and support brand initiatives.