Client Experience & Onboarding Administrator

Ingeus Pte. Ltd.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Ingeus Pte. Ltd. is hiring an Administrative Executive (Client Experience Administrator) in Singapore to oversee onboarding for clients and prepare them for coaching sessions.

You will work with the Manager and teams to improve efficiency and play a key role in client process administration. This role includes reception duties, document collection, data entry, and reporting, requiring meticulous attention to detail and strong communication skills.

Qualifications

• Diploma or equivalent in any discipline.
• Excellent Microsoft Office skills, especially Excel.
• Strong attention to detail with a methodical approach to tasks.
• Experience in data security processes and policies.
• Comfortable making phone calls to customers.
• Ability to work independently as well as in a team.
• Strong written and verbal communication skills.
• Experience of working in a data entry role.
• Able to work under pressure to meet deadlines.

Responsibilities

• Own onboarding process for Ingeus clients and prep for planned coaching sessions.
• Collaborate with stakeholders and coaches to facilitate client processes.
• Provide reception cover and greet clients/visitors.
• Receive and process registrations of interest from potential clients.
• Perform general administrative tasks to support the Management Team.
• Conduct weekly system audits to ensure data accuracy and quality.
• Highlight missing or inaccurate data to management.
• Collect documents from clients and liaison via email/phone.
• Review compliance of documents.
• Upload and categorise documents in the company system.
• Support ad-hoc system reporting.

Skills

Data entry

Attention to detail

Communication skills

Phone calls

Independent worker

Teamwork

Data security

Education

Diploma or equivalent

Tools

Microsoft Excel

MS Office

Job description

Ingeus Pte. Ltd. is hiring an Administrative Executive (Client Experience Administrator) in Singapore to oversee onboarding for clients and prepare them for coaching sessions.

You will work with the Manager and teams to improve efficiency and play a key role in client process administration. This role includes reception duties, document collection, data entry, and reporting, requiring meticulous attention to detail and strong communication skills.