Administrative Executive

Ingeus Pte. Ltd.; Singapore; On-site; SGD 36,000 - 47,000; Full time

Job summary

Ingeus Pte. Ltd. is hiring an Administrative Executive (Client Experience Administrator) in Singapore to oversee onboarding for clients and prepare them for coaching sessions.

You will work with the Manager and teams to improve efficiency and play a key role in client process administration. This role includes reception duties, document collection, data entry, and reporting, requiring meticulous attention to detail and strong communication skills.

Qualifications

• Diploma or equivalent in any discipline.
• Excellent Microsoft Office skills, especially Excel.
• Strong attention to detail with a methodical approach to tasks.
• Experience in data security processes and policies.
• Comfortable making phone calls to customers.
• Ability to work independently as well as in a team.
• Strong written and verbal communication skills.
• Experience of working in a data entry role.
• Able to work under pressure to meet deadlines.

Responsibilities

• Own onboarding process for Ingeus clients and prep for planned coaching sessions.
• Collaborate with stakeholders and coaches to facilitate client processes.
• Provide reception cover and greet clients/visitors.
• Receive and process registrations of interest from potential clients.
• Perform general administrative tasks to support the Management Team.
• Conduct weekly system audits to ensure data accuracy and quality.
• Highlight missing or inaccurate data to management.
• Collect documents from clients and liaison via email/phone.
• Review compliance of documents.
• Upload and categorise documents in the company system.
• Support ad-hoc system reporting.

Skills

Data entry

Attention to detail

Communication skills

Phone calls

Independent worker

Teamwork

Data security

Education

Diploma or equivalent

Tools

Microsoft Excel

MS Office

Job description

About the role

Administrative Executive (Client Experience Administrator) responsible for the onboarding process for Ingeus clients, working closely with clients to get them ready for planned coaching sessions. This role requires working with your Manager and others to find better creative ways to get work done more efficiently and playing a key role in client process administration efforts.

Key responsibilities

• Responsible for the Onboarding Process for Ingeus Clients which entails working closely with our clients to get them ready for the planned coaching sessions.
• Play a key role in some of the client process administration efforts - work with stakeholders and coaches to facilitate the process
• Provide reception cover including meeting and greeting clients and visitors
• Receive and process registration of interests from potential clients.
• Undertake general administrative tasks to support the Management Team
• To conduct weekly system audits to drive data accuracy and quality
• To highlight any missing or inaccurate data to management and teams
• Responsible for collecting documents from clients.
• Liaising with clients over email and by phone
• Reviewing compliance of documents
• Uploading and categorising documents using the company system
• To support with ad-hoc systems reporting

About you

• Warm engaging personality
• At least a Diploma/ equivalent holder in any discipline
• Excellent Microsoft Office skills, especially Excel
• Strong and demonstrable attention to detail with a methodical approach to task completion
• Experience in data security processes and policies
• Must be comfortable to make phone calls to customers
• Ability to work independently as well as in a team
• Strong written and verbal communication skillsExperience of working in a data entry role
• Able to work under pressure to meet deadlines