Client Experience Executive, Luxury Healthcare

Manpower Staffing Services (Singapore) Pte Ltd; Singapore; On-site; SGD 36,000 - 43,000; Full time

Benefits offered by this job

AWS

Performance bonus

Incentives

Rostered schedule

Job summary

Manpower Staffing Services (Singapore) Pte Ltd seeks a Client Experience Executive to deliver a seamless, high-touch client journey in a premium health and wellness setting. You will welcome clients, guide them through appointments, and support daily clinic operations with professionalism.

Ideal candidates have 1–3 years in healthcare or service roles, possess strong communication, and maintain client confidentiality in a fast-paced environment.

Qualifications

• 1 to 3 years of experience in healthcare, clinic operations, customer service, hospitality, concierge, or front-desk environments.
• Experience in a clinic, hospital, wellness centre, aesthetic clinic, luxury service, or hospitality setting will be advantageous.
• Good communication and interpersonal skills with a polished and professional demeanor.
• Service-oriented with a genuine passion for delivering exceptional client experiences.
• Organisational skills with the ability to multitask in a fast-paced environment.
• Meticulous, proactive, and committed to maintaining client confidentiality.
• Positive attitude with a willingness to learn and adapt.

Responsibilities

• Welcome and check in clients, ensuring a warm, professional, and attentive experience.
• Guide clients through their appointments and explain the next steps in their healthcare journey.
• Coordinate appointments and support smooth daily clinic operations.
• Assist doctors with room preparation and administrative support.
• Maintain accurate client records and appointment documentation.
• Follow up on reports, invoices, appointment confirmations, and client requests.
• Monitor appointment flow and proactively communicate any scheduling changes.
• Ensure consultation rooms and client-facing areas are clean, organised, and well-stocked.
• Address client concerns professionally and escalation issues when required.

Skills

Communication

Customer service

Interpersonal skills

Multitasking

Job description

Manpower Staffing Services (Singapore) Pte Ltd seeks a Client Experience Executive to deliver a seamless, high-touch client journey in a premium health and wellness setting. You will welcome clients, guide them through appointments, and support daily clinic operations with professionalism.

Ideal candidates have 1–3 years in healthcare or service roles, possess strong communication, and maintain client confidentiality in a fast-paced environment.